Assistant Restaurant Manager

About Raffles Hotels & Resorts and Fairmont Hotels & Resorts

Raffles Hotels & Resorts, established in 1887, is a heritage luxury brand known for creating culturally rich and respectful guest experiences worldwide. Alongside, Fairmont Hotels & Resorts operates a global portfolio encompassing 90 properties in 30 countries, ranging from exotic beaches to major urban centers. Both brands are united in the iconic Katara Towers in Doha, offering unique and exquisite hospitality experiences.

Role Overview

The Assistant Restaurant Manager supports the Restaurant Manager in managing daily restaurant operations at Raffles & Fairmont Doha. This includes supervising staff, ensuring outstanding guest service, maintaining high luxury service standards, overseeing financial goals, and facilitating smooth restaurant functions in a vibrant, multicultural environment.

Primary Duties and Responsibilities

• Assist in managing all daily activities of the restaurant.
• Oversee and support restaurant team members during service to guarantee seamless operations.
• Provide exceptional guest service and promptly address any guest issues.
• Ensure service quality adheres to luxury hospitality standards.
• Help with staff scheduling, training, coaching, and performance management.
• Contribute to inventory control, purchasing, and cost management efforts.
• Maintain compliance with food safety, hygiene, and health regulations.
• Coordinate with the culinary team to ensure timely and excellent food service.
• Manage opening and closing duties, cash handling, and operational reporting.
• Support targets for revenue, profitability, and guest satisfaction.
• Assist in promotional activities, events, and marketing within the outlet.
• Act as Restaurant Manager during their absence as required.

Qualifications and Skills Required

• Bachelor's degree or diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.
• At least 2 to 4 years experience in supervisory or assistant restaurant management roles, ideally in luxury hotels or fine dining.
• Strong leadership and team management capabilities.
• Excellent communication and interpersonal skills along with superior guest service aptitude.
• Comprehensive understanding of food and beverage operations and service standards.
• Experience with budgeting, inventory, and cost control is beneficial.
• Familiarity with restaurant POS systems and Microsoft Office.
• Ability to perform effectively in a fast-paced and diverse environment.
• Fluent in English; additional languages are a plus.
• Knowledge of food safety, hygiene, and local health laws is preferred.
• Commitment to upholding the luxury standards and brand ethos of Raffles & Fairmont.
• Dedication to fostering an inclusive and supportive workplace where all colleagues feel valued and empowered.

Application Process

Applicants will receive a prompt to complete an assessment questionnaire which is a mandatory part of the evaluation process to ensure fit within the culture of luxury excellence.