Assistant Manager - Sales Operations

Role overview

The Assistant Manager, Sales Operations for PPD and Color WOW is a key coordination role that connects Corporate, Field, and Finance functions. The position owns the operational flow behind sales planning, distributor order handling, and pricing accuracy across the Color WOW and PPD portfolios. It also ensures promotional plans are converted into system-ready actions, inventory is assigned correctly, and sales results are monitored with a high degree of precision. By handling customer hierarchy data, international distributor support, and pricing master records, the role helps the division meet revenue goals and sustain strong retailer and distributor partnerships.

Key responsibilities

• Manage purchase order processing for Color WOW international business and Canada Independent Distributors.
• Act as the main day-to-day operational contact for international markets and help resolve shipping, ordering, and supply-related concerns.
• Build and circulate allocation and promotional communications for Color WOW using the promo and launch calendar.
• Handle domestic purchase orders for PPD and Color WOW in line with available inventory.
• Enter and oversee sales sample fulfillment for Color WOW and PPD education and trade events.
• Keep the weekly Color WOW sales tracker updated with month-to-date performance versus target and provide sell-in updates to sales leadership.
• Maintain and analyze monthly retailer sell-out data for Color WOW to surface trends and actionable market feedback.
• Prepare monthly commission payout calculations for PPD other distributors.
• Update trade price lists and coordinate the rollout of price increases for both PPD and Color WOW.
• Support pricing master data upkeep, resolve system attribution issues, and maintain the active SKU list in NEO/PIM.
• Work with PIM and Pricing teams to upload and configure promotional deals in NEO for customer service purchase orders and sales orders.
• Maintain customer hierarchy records in NEO, with close attention to data accuracy during and after system go-live phases.
• Partner with Finance on sales accrual reconciliation and help resolve related financial variances.
• Prepare annual documentation and policy files for BFA, GTS, and MAP requirements for key customers.
• Support BPM initiatives and help ensure division-wide process compliance.

Skills and knowledge

• Strong operational discipline with the ability to manage high-volume work in a deadline-driven environment.
• Exceptional attention to detail and a strong focus on data accuracy.
• Advanced Excel capability, including pivot tables, VLOOKUP, and complex formulas.
• Working knowledge of SAP, PIM, NetSuite, or Google Workspace is preferred.
• Ability to turn raw sales data into structured reporting and insights.
• Strong written and verbal communication skills for cross-functional coordination.
• Understanding of the beauty or professional haircare sector is an advantage.

Requirements

• A bachelor’s degree is required.
• At least 1 to 2 years of experience in sales operations, sales analytics, or a similar commercial planning role.
• Must be comfortable working in a hybrid setup with 2 days per week in the office.
• Availability to work occasional weekends for trade events, international meetings, or distributor launches.

Additional details

This position reports to the VP of Sales Operations and supports the Professional Products Division. It focuses on maintaining pricing integrity, distributor operations, and cross-functional execution across domestic and international business streams.