Assistant Food and Beverage Manager

Role Overview

The Assistant Food and Beverage Manager will oversee operational compliance and staff management within Emirates Flight Catering, ensuring alignment with safety standards and premium service delivery in the hospitality sector.

Key Responsibilities

• Guarantee adherence to company safety protocols, HACCP, and hygiene standards, following Emirates Flight Catering (EKFC) safety policies and government mandates to maintain a secure environment for all personnel and customers.
• Evaluate workforce requirements, facilitate staff onboarding and training, and supervise employee performance to maintain efficient operations and full compliance with company guidelines.
• Control labor costs, including monitoring overtime and unexpected absences, and oversee lounge efficiency to identify and implement improvements enhancing operational performance.
• Liaise with the production team on updates to menus, food presentation, and kitchen-related issues to ensure delivery of the highest quality food offerings.
• Assist the Food and Beverage Manager in creating and refining beverage menus and concepts aimed at enriching guest experiences and increasing revenue.
• Promptly address and resolve customer complaints related to food quality or service through immediate corrective measures.
• Analyze customer feedback to discover areas for service enhancement and propose actions to improve overall satisfaction and quality.
• Uphold and enact the Quality Policy and Quality System compliant with ISO 9001:2015 standards, following departmental procedures and reflecting EKFC’s quality commitments.

Qualifications and Experience

• Bachelor's degree in hospitality, hotel management, or a related discipline.
• At least 6 years of hospitality industry experience, with a minimum of 1 year in a managerial role within a 5-star environment.
• Sound knowledge of luxury hotel and independent restaurant operations.
• Familiarity with food safety laws and hygiene practices.
• Proven track record in managing food quality and controlling operational costs.

Skills

• Fluent in written and spoken English.
• Self-driven with proven leadership capabilities.
• Strong aptitude for identifying improvement opportunities and committed to continuous development and adaptability.
• Expertise in crafting personalized food and beverage experiences.
• Ability to work collaboratively across departments and manage conflicts constructively.
• Proficient in handling customer complaints and anticipating evolving customer demands to raise service quality.
• Highly organized with excellent multitasking skills and attention to detail.
• Experienced user of Microsoft Office tools.
• Capable of meticulous record-keeping, efficient inventory management, and strict adherence to established processes.