职位描述

About the Company

Join a prestigious hotel affiliated with the Accor group, hosting over 45 brands, 5,500 hotels, and 10,000 restaurants worldwide. This is an environment where your contributions matter, offering extensive opportunities for career growth. We focus on delivering positive and memorable experiences to guests, colleagues, and the environment, embodying a vision of responsible hospitality. Become a Heartist® and let passion drive your work in this fast-paced industry.

Job Overview

This role involves delivering exceptional food and beverage service to guests while adhering to company service standards, policies, and etiquettes to ensure a memorable dining experience.

Key Responsibilities

Maintain impeccable grooming standards at all times.
Exceed guest expectations by recognizing preferences and updating guest profiles accordingly.
Possess thorough knowledge of the restaurant's menu and daily specials.
Be well-versed in beverage service, including types of glasses and suitable garnishes.
Monitor and contribute to the achievement of financial, LQA, TrustYou, and Forbes targets daily.
Anticipate guest needs and provide attentive service consistently.
Regularly track daily financial objectives of assigned areas or divisions.
Use opening and closing checklists to ensure efficient venue operations.
Ensure service stations are consistently cleared and replenished during service hours.
Deliver food and beverage items discreetly and professionally.
Proactively present menus to guests.
Take ownership and feel empowered to contribute within the workplace.
Communicate guest feedback promptly to the manager on duty for documentation in the Glitch Report.
Adhere to HACCP and FIFO standards as per regional guidelines.
Follow hotel evacuation procedures during emergencies.
Participate in all briefings and training sessions as directed by management.
Handle financial procedures following finance department policies.
Identify and resolve potential issues proactively, seeking help before service disruptions occur.
Undertake additional duties and projects assigned by management across departments as needed.
Report all negative guest feedback through the glitch system appropriately.
Comply with the care program continuously and report maintenance issues via the system.

Candidate Profile

Demonstrates motivation and serves as a role model.
Exhibits a positive attitude and effective communication skills.
Driven by results with a proactive mindset.
Shows initiative and commitment to professional standards.
Creates a collaborative team environment.
Strong customer and people orientation.
Open-minded and creative thinker.

Additional Details

Fluency in both English and Arabic is preferred.
Work location is remote at Turaif, Northern Frontier, Saudi Arabia.

Arabic Speaking Waiter/Waitress