Applications Administrator

Role Overview

The Applications Administrator is tasked with maintaining the availability, dependability, security, and peak operation of enterprise systems and applications. This is achieved through daily monitoring, upkeep, user management, backups, and optimizing configurations. A significant goal is to promptly address system issues within agreed service levels to reduce business interruptions.

Key Responsibilities

• Administer user access controls, ensuring timely account provisioning, changes, and removals, alongside conducting regular access reviews to remain compliant with security policies and audits.
• Maintain system and user uptime exceeding established Service Level Agreements.
• Coordinate with third-party hardware and software vendors to ensure their compliance with SLAs.
• Deliver trend analysis reports to IT leadership to aid decision-making.
• Standardize and document system procedures and support methods, adhering to IT service management processes to guarantee system reliability.
• Collaborate with Problem Management to detect trends affecting operations, identify root causes, and resolve issues within SLA timelines.
• Test, monitor, and support all system interfaces to uphold IT service availability.
• Work with business systems implementation teams to align hardware sizing with application requirements, promoting service availability and eliminating excess resources.
• Partner with IT Implementation to address system development needs arising from problems within agreed SLAs.
• Establish and maintain backup and recovery protocols, communicating with technical and operational teams to ensure continuity.
• Oversee database management software by installing patches and upgrades to maintain security and robustness.
• Proactively analyze system performance metrics and alerts for event correlation and trend monitoring.
• Monitor and manage database capacity, performance, availability, data integrity, and security utilizing appropriate monitoring tools.
• Support cross-functional teamwork, consulting technical experts or vendors to resolve complex issues.
• Manage system upgrades, adjustments, and customizations in collaboration with vendors, end-users, and IT staff.
• Recommend and implement productivity-enhancing improvements, including monitoring and automation tools to reduce costs.
• Maintain up-to-date timelines, SOPs, and documentation for smooth project transitions and post-implementation support.
• Provide technical guidance and hands-on support for software project planning, coordination, and implementation ensuring timely and budget-conscious delivery.

Required Competencies

• Strong analytical thinking
• Resilience and proactive drive
• Effective communication and customer service skills
• Sound decision-making ability
• Capacity to work independently
• Team collaboration mindset

Educational and Professional Qualifications

• Bachelor's degree in Information Technology or related field
• Oracle Database Administration certification
• Oracle SOA Suite Administration or Development certification or equivalent hands-on experience
• Oracle Data Integrator (ODI) certification or proven expertise in ETL/integration processes
• Oracle APEX development and administration skills
• Experience with Oracle Analytics Server (OAS) for administration, configuration, reporting, and dashboards
• Solid understanding of Oracle DBA concepts, SQL, and PL/SQL
• Microsoft Certified System Engineer credential
• Good knowledge of Unix/Linux system administration
• Certification and practical experience in cloud administration
• ITIL Foundation Certification
• Experience supporting Oracle Fusion Applications or Oracle E-Business Suite
• Basic hardware knowledge
• At least three years in system administration within a comparable environment

Additional Information

KQ Health operates as an equal opportunity employer and considers applicants regardless of any protected characteristics such as age, gender, ethnicity, disability, or veteran status per local laws. Applicants requiring accommodations due to disabilities during the application process are encouraged to request support.

This position is based onsite in Nairobi, Kenya.