Application Engineer

About the Role and Company

As an integral part of the Freudenberg Group, EagleBurgmann stands as a global leader in industrial sealing technology, dedicated to developing innovative and reliable solutions that enhance safety and sustainability across industries. Joining our team in Al Khobar, Saudi Arabia, you become part of a diverse and inclusive workplace that values personal growth, social responsibility, and performance-driven rewards.

Responsibilities

• Comprehend and apply various customer and API standards effectively.
• Achieve both individual and team key performance indicators (KPIs).
• Interpret and utilize mechanical drawings and codes in daily operations.
• Lead technical presentations and discussions on customer sites to support the sales team.
• Collaborate with internal departments to align with company objectives.
• Proactively identify operational bottlenecks and recommend viable solutions.
• Create sales opportunities through teamwork with sales colleagues.
• Handle warranty cases collaboratively with Service and Engineering in line with business policies.
• Lead internal coordination to ensure timely completion of all processes.
• Take charge of resolving customer complaints related to contracts.
• Maintain and promote awareness of the Quality Management System across the organization.
• Coordinate with the Intellectual Property team on non-strategic projects as needed.
• Organize and conduct customer training sessions.
• Provide root cause analysis (RCA) and troubleshooting support.
• Keep records of recurring problematic cases (bad actors).
• Manage upgrade and retrofit projects efficiently.

Requirements and Qualifications

• Bachelor's degree in Mechanical Engineering.
• 3 to 5 years of technical experience within the Oil & Gas, Petrochemical, or similar sectors.
• Strong understanding of pump construction, commissioning, operation and maintenance, and sealing systems.
• Proficient in troubleshooting and root cause analysis techniques, with the ability to lead discussions and internal management.
• Knowledgeable in failure analysis methodologies.
• Experience working in complex, large-scale organizations.
• Competent in computer systems and IT skills, including MS Office and document management, alongside understanding of process and data structures for automated reporting and analysis.
• Fluent in spoken and written English.

Benefits and Additional Information

• Commitment to diversity and inclusion, embracing a variety of backgrounds and perspectives as a foundation for success.
• Active involvement in social and sustainability initiatives, encouraging employee participation.
• Various training programs to support personal and professional development.
• Performance-based bonuses rewarding impactful contributions.
• Opportunities for career advancement through international exchanges and global job openings.

Equal Opportunity Employer Statement

The Freudenberg Group values diversity and inclusivity, providing equal employment opportunities irrespective of race, color, religion, gender, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.