职位描述

About The Company

One Medical is a trailblazer in primary healthcare, focused on transforming how quality medical services are delivered—making them more cost-effective, accessible, and pleasant. Their integrated model combines in-office care with around-the-clock virtual support, on-site labs, and robust programs covering preventive care, chronic disease treatment, common illnesses, and mental health. With over 15 years of experience, One Medical improves patient welfare through compassionate treatment and advanced technology. Since joining Amazon in February 2023, the company is enhancing its capability and reach to better serve patients, employers, healthcare teams, and networks. Their culture fosters diversity, motivation, and empathy, driving a mission to deliver superior healthcare experiences.

Role Overview

The Member Support Specialist acts as the initial contact point for patients, emphasizing human connection and exceptional service. Responsibilities include streamlining the patient intake process, scheduling appointments, and resolving any obstacles to care, all while upholding a professional and welcoming office environment aligned with One Medical's values. The role involves collecting patient feedback, assisting with administrative tasks, and supporting key office staff and healthcare providers. Success in this position depends on excellent communication, empathy, and problem-solving skills within a team-oriented, innovative, and growth-focused atmosphere, with opportunities to develop expertise in healthcare support, technology, and customer engagement.

Qualifications

Minimum of one year in customer service or patient-facing roles requiring close interaction
Effective written and oral communication capabilities
Experience collaborating in diverse, feedback-oriented multidisciplinary teams
Ability to stay adaptable and think ahead under pressure
Competence in computer operation, including typing, internet browsing, and various software platforms

Key Responsibilities

Provide outstanding patient experience following the C-I-CARE principles—handling intake, scheduling, follow-ups, and billing knowledge
Manage front desk activities such as patient check-in/check-out, verifying insurance, paperwork processing, preparing tests, and promptly completing assigned tasks
Support team development through participation in rounding, meetings, problem-solving activities, and assisting in-office healthcare providers as needed
Utilize digital communication and collaboration tools like Slack, G-suite, and Zoom effectively
Perform opening and closing office routines, maintain cleanliness and orderliness of patient and staff areas, restock supplies, and assure organizational standards

Benefits

Paid sabbatical every five years of service
Complimentary One Medical memberships for employees and their friends and family
Access to confidential support via Employee Assistance Program
Inclusive Medical, Dental, and Vision insurance coverage
Pre-tax commuter benefits
Paid time off cash-out option (up to 40 hours per year)
Company-matched 401K retirement plan
Emergency childcare credits
Paid parental leave (maternity and paternity)
Company-covered Life and Disability Insurance

Additional perks for clinical practitioners encompass malpractice insurance, access to clinical research tools, continuing medical education stipends, weekly team rounds, and discounts on professional development events.

Equal Opportunity Employer

One Medical values diversity and inclusiveness and is committed to providing equal employment opportunities regardless of race, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. They encourage applicants from all backgrounds passionate about transforming healthcare.

Administrative Assistant / Front Desk Coordinator