Academic Support Officer

Role Overview

Canadian University Dubai is looking for a detail-oriented and service-focused Academic Support Officer to provide essential secretarial and administrative assistance to the Dean and faculty members within the designated Faculty. The role is pivotal in ensuring the smooth daily functioning of the Faculty, including managing academic and departmental documentation, supporting meetings, assisting both students and staff, and ensuring timely tracking of assigned tasks.

Qualifications & Experience

• Must hold a university degree or a college diploma.
• Should have strong administrative aptitude, excellent organizational talents, and handle confidential details with utmost discretion.
• Proficiency with Microsoft Word, PowerPoint, and Excel is mandatory.
• Strong communication skills in English, both written and spoken, are essential; proficiency in Arabic or French is advantageous.

• A minimum of two years' relevant professional experience is required.
• Previous roles supporting executives administratively are necessary.
• Experience in an educational institution environment, preferably within the UAE, is required.
• Familiarity with university or higher education operations is a plus.
• Understanding of both local and international higher education settings and their functions is expected.

Skills and Competencies

• Advanced planning and organizational capabilities.
• Efficient management of multiple concurrent priorities.
• Strong time management and record-keeping skills.
• Excellent interpersonal, presentation, and communication skills.
• Customer-oriented and service-driven attitude.
• Demonstrated commitment to excellence and quality output.
• Adaptability and resilience under pressure.
• Innovation in managing administrative tasks.
• Proficient technical skills with Microsoft Office suite and internet usage.
• Ability to work autonomously and as part of a team within Academic Affairs.
• Dedication to collaboration, resource sharing, and contributing to departmental and university objectives.

Key Responsibilities

• Offer secretarial and administrative support to the Dean and faculty members.
• Develop and update student profiling systems for relevant departments.
• Maintain supervisors’ appointment calendars in alignment with set priorities.
• Analyze data and produce statistical reports as required.
• Prepare correspondence, reports, and handle confidential documents.
• Organize and maintain efficient paper and electronic filing systems.
• Manage departmental records meticulously.
• Coordinate meetings, prepare agendas, assist with presentations, and take minutes.
• Monitor and follow up on actions from supervisory decisions.
• Handle student requests for supervisor meetings and provide appropriate administrative support.
• Support HR in interview coordination for potential hires.
• Assist in confirmation of faculty teaching loads, courses, and schedules each semester.
• Foster professional relationships with colleagues, students, and the broader university community.
• Provide administrative support to the Faculty, students, University, and community as needed.
• Perform additional related tasks as assigned.

Benefits

• Generous annual leave entitlement.
• Tax-exempt salary package.
• Housing allowance provided.
• Annual airfare benefits.
• Opportunities for professional development.
• Comprehensive medical health insurance coverage.
• On-campus visa assistance and relocation support services.
• Full access to campus facilities and amenities.

About Canadian University Dubai

Founded in 2006, Canadian University Dubai ranks among the leading universities across Middle East, Africa, and South Asia regions, placing in the top 2% globally per QS rankings, recognized as Dubai's premier university and 21st in the Arab region. The modern City Walk campus integrates cutting-edge infrastructure focusing on fostering entrepreneurship, innovation, and creativity. It offers specialized labs, research centers, media studios, advanced classrooms, a multifunctional theatre, gymnasium, student center, diverse dining and leisure options, and much more. Situated in lively Dubai, known for its dynamism, diversity, and vibrant professional community, the university provides ample career prospects amidst a unique and attractive lifestyle.