Denis Ontita

About

Hospitality professional with a positive attitude and strong customer service skills, experienced in guest relations, food and beverage service, room service, and passenger assistance. Known for handling high-volume environments, resolving complaints efficiently, and maintaining strong guest satisfaction.

Experience

• Food & Beverage Attendant
  Hyatt Place,Hyatt House westlands 5 star hotel
  2026 – 2026
• Professional Room Attendant
  Sankara Autograph 5 star hotel Nairobi
  2026 – 2026
• Restaurant Server
  Summer lounge Restaurant westlands
  Mar 2025 – Dec 2025
• Cross Trained Passenger Service Agent
  Little Amanya Camp Amboseli National Park
  2023 – 2024

Education

• K.C.S.E
  KIAMBU TOWNSHIP SEC SCHOOL
  2015 – 2018
• K.C.P.E
  C.G.H.U Primary School
  2008 – 2014

Skills

• Communication
• Time Management
• Problem Solving
• Teamwork
• Microsoft Office
• Conflict Resolution
• Cash Handling
• Food and Beverage Service
• POS Systems
• Passenger Assistance
• Check-in Procedures
• Room Attendant
• Boarding Coordination
• Guest Service Relations

🗣️ Languages

• English · Fluent
• Swahili · Fluent
• German · Basic

🏆 Achievements & awards

• Recognized for excellent guest service
• Assisted with high-volume restaurant operations for 250+ guests during breakfast
• Cross-trained in passenger service operations