Lesli Cunningham

About

Senior customer success professional with experience in strategic account management, onboarding, compliance operations, and consultative selling. Known for improving client retention, supporting team training, and consistently exceeding service and performance benchmarks.

Experience

• Customer service representative
  California FAIR plan
  2025 – Present
• Senior Customer Success Associate
  Wolters Kluwer
  Sep 2021 – Oct 2025
• Role
  Wolters kluwer
  2021 – 2025
• Customer Service Representative
  Optum
  Dec 2018 – Sep 2021

Education

• Communications
  CSU, Long Beach
  Communications · 2016
• Bachelor of the Arts in Communication Studies
  California State University, Long Beach
  Communication Studies
• High School
  Lakewood High

Skills

• Communication
• Problem Solving
• Project Management
• Salesforce
• CRM Management
• Process Improvement
• Consultative Selling
• Compliance
• Customer Focus
• Empathy
• Customer Experience
• Flexibility
• Call Center Communication
• New Hire Training