Windows Systems Administrator

About the Role

INCOG BioPharma Services seeks a skilled Windows Systems Administrator for their IT team, focused on positively impacting global health and wellness. This role involves managing and supporting Windows-based infrastructure within a GxP-regulated environment, providing Tier 3 technical expertise on complex IT issues, and leading patch management and system onboarding efforts.

Key Responsibilities

• Manage Microsoft Azure/Entra ID infrastructure, including user account administration, groups, conditional access policies, Intune, mobile device management, and endpoint protection.
• Act as the Tier 3 escalation contact onsite for intricate infrastructure and system problems beyond Tier 1 and 2 support, guiding MSP resources technically and providing quality oversight.
• Collaborate with Security Analysts on access control reviews, audit trail monitoring, data extraction, and remediation measures.
• Work cross-functionally with Engineering, Quality Control, and Quality Assurance teams to develop infrastructure solutions enhancing operational efficiencies.
• Ensure all systems align with company policies, regulatory standards, and industry best practices.
• Engage in occasional off-hours work to support system maintenance, patch deployments, and onboarding activities.
• Oversee daily execution of the Windows endpoint and server patch management program using WSUS, including planning, testing, phased rollout, and validation.
• Coordinate patching activities for network equipment and firewalls alongside the MSP, ensuring connectivity post-update.
• Manage patching for lab and engineering instrument workstations/servers while respecting vendor configurations and qualification statuses.
• Track patch compliance, manage exceptions, escalate risks, and report status to senior management.
• Maintain patching documentation and change records compliant with GxP and documentation standards.
• Lead technical onboarding for new software platforms and hardware, including lab instruments, coordinating vendor and quality stakeholders through integration and documentation.
• Administer lifecycle support for workstations, servers, and instrument software across multiple business units.
• Contribute to continuous improvement efforts aligned with ITIL and GxP standards regarding onboarding and lifecycle management.

Qualifications and Experience

• Minimum of 5 years of progressive experience in IT systems administration.
• At least 3 years managing Microsoft Azure/Entra ID environment including Intune, MDM, Teams, and SharePoint.
• Proven expertise running an enterprise patch management program especially with WSUS and coordinating with external service providers.
• Demonstrated hands-on experience supporting Windows workstations and server environments for 5+ years.
• Experience supporting enterprise software and laboratory hardware integration within regulated environments.
• Skilled Tier 2/3 escalation technician with a customer-centric approach; experience working alongside MSPs preferred.
• Familiarity with SOP writing, data integrity standards, GxP compliance, software development life cycles, ITIL frameworks, and documentation standards.
• Bachelor's degree in Engineering, Computer Science, IT, or related field, or equivalent professional experience.

Preferred Certifications

• Advanced Microsoft Azure certifications such as AZ-104 or AZ-500.
• Microsoft Endpoint Administrator certification (MD-102) or similar credentials.
• ITIL Foundation certification.
• CompTIA Security+ or equivalent cybersecurity certifications.
• Knowledge of GAMP 5 and computer system validation (CSV) concepts.

About INCOG BioPharma Services

INCOG BioPharma is recognized for delivering top-quality contract development and manufacturing for injectable drugs with a culture centered on service excellence, innovative solutions, and teamwork. The company operates from Fishers, IN, maintaining a smoke-free campus and a commitment to equal opportunity employment based on qualifications without discrimination.

Additional Information

Applicants must be authorized to work in the United States full-time; sponsorship or work visa support will not be provided for this position. Submission of application materials affirms accuracy and honesty of information provided.