Vice President Operations

Job Overview

The Vice President of Operations directs strategic and operational management for a multi-site logistics network, striving to uphold high standards in operational performance, financial results, client satisfaction, and organizational expansion. This leader manages regional Directors and General Managers and collaborates with executive leadership to formulate and implement strategies that enhance profitability, scalability, efficiency, and customer value.

Primary Responsibilities

• Lead operational excellence across multiple facilities ensuring safety, quality, service delivery, productivity, and cost targets are consistently met.
• Set and enforce performance standards via KPIs, operational reviews, and rigorous execution.
• Coordinate cross-departmental problem-solving to overcome operational obstacles, optimize throughput, and boost customer experience.
• Manage divisional profit and loss including revenue growth, margins, EBITDA, budgeting, forecasting, capital planning, and resource deployment.
• Drive initiatives to increase profitability by enhancing productivity, optimizing labor, improving contract outcomes, and managing costs.
• Prepare financial analyses and business cases to support operational investments, automation projects, and strategic plans.
• Act as executive sponsor for major customer relations, nurturing trust with key account stakeholders.
• Collaborate with Business Development to aid new client acquisition, solution development, onboarding, and account growth.
• Address complex operational and commercial challenges to maintain superior customer satisfaction and client retention.
• Lead cross-functional efforts involving Operations, Finance, Engineering, IT, HR, and Sales to boost business results and customer value.
• Promote adoption of operational technologies, automation, business intelligence, and continuous improvements for competitive advantage.
• Assess emerging business prospects, operational risks, and strategic investments to support sustainable growth.
• Recruit, develop, and mentor Directors and future leaders to ensure a robust leadership pipeline and succession plan.
• Cultivate a culture centered on accountability, collaboration, operational discipline, safety, and ongoing improvement.
• Implement clear performance expectations, conduct regular reviews, coaching, and leadership development.
• Drive employee engagement, talent retention, and organizational growth initiatives for long-term operational success.
• Develop and maintain a data-driven operating framework with executive dashboards, KPIs, financial and operational reporting.
• Monitor trends to identify risks, opportunities, and corrective actions across the network.
• Ensure compliance with policies, contracting, regulations, and safety standards.
• Report regularly to Executive Leadership on operational outcomes, strategies, financial results, and risks.

Qualifications

• Bachelor’s degree in Supply Chain Management, Operations Management, Engineering, Business, Finance, or a related field; MBA or Master’s degree preferred.
• Minimum 12 years of advancing leadership experience in operations, with at least 8 years managing multi-site distribution, fulfillment, reverse logistics, or omnichannel operations at a Director level or above.
• Proven track record of overseeing large-scale multi-site operations with full P&L responsibility.
• Expertise in Operational Excellence methods such as Lean, Six Sigma, Kaizen, Standard Work, Root Cause Analysis, and continuous improvement programs.
• Strong financial skills in budgeting, forecasting, EBITDA improvement, capital investments, ROI calculations, and margin growth.
• Experience managing executive customer relationships, especially with Fortune 500 clients, including business reviews, contract handling, escalation management, and strategic account growth.
• Capability to lead organizational change, standardize operations across locations, and implement enterprise-wide transformations.
• Advanced analytical abilities with proficiency in using KPIs, business intelligence, dashboards, and operational reports to guide decisions and accountability.
• Familiarity with warehouse technologies such as WMS, LMS, ERP systems, automation, robotics, and business intelligence platforms preferred.
• Excellent executive communication, presentation, negotiation, and stakeholder management skills.
• Strong leadership presence with aptitude for coaching senior staff, fostering team performance, and succession planning.
• Willingness to travel 25–40% to support operations, clients, and strategic projects.

Physical Requirements

This role requires performing duties in office, warehouse, and external environments. Activities include computer work, interaction via various communication methods, walking, stooping, kneeling, crouching, crawling, and occasionally lifting or moving items up to 35 pounds. Vision requirements encompass close, distance, color, peripheral, depth perception, and focus abilities. Reasonable accommodations for disabilities may be provided.