Tutor - Digital Trust

About the Role

We strive to create meaningful change for individuals and the environment. Join our mission to make a genuine impact!

This position involves facilitating both public and internal training sessions aligned with our high standards, aimed at enhancing the knowledge and abilities of participants. These sessions cover topics such as information security, IT service management, business continuity, data privacy, and risk oversight.

You will mentor and certify new and existing tutors focused on IT-enabled services sectors with an emphasis on the areas mentioned above, as well as coach them in modern instructional methods and accelerated learning approaches.

Key Responsibilities

• Deliver impactful training programs that add substantial value to customers and their organizations.
• Enhance the organization's reputation through excellent course delivery and professional interactions.
• Guide tutors on competencies, pedagogy, and effective learning techniques, fostering continuous improvement aligned with our excellence standards.
• Provide constructive feedback to facilitate course enhancement and development processes.
• Advise on the creation of flexible training solutions including classroom, virtual, and hybrid formats.
• Act as a professional ambassador representing the brand with integrity and ethical behavior.

Performance Indicators

• Achieve customer satisfaction ratings of 9/10 or higher.
• Develop and adapt training content for diverse delivery modes.
• Mentor and certify tutors to maintain training excellence.
• Engage with clients to propose compliant training options and manage expectations throughout delivery.
• Maintain up-to-date expertise in ITES best practices and share knowledge with internal tutors.

Customer Focus

• Analyze client data to solve challenges and deliver exceptional value.
• Be recognized as an expert and thought leader within the industry sector.
• Ensure reliable, high-quality training delivery consistently.

Training Operations

• Maintain high organizational standards ensuring facilities and materials meet the brand’s quality criteria.
• Deliver compliant and excellent training sessions, motivating and engaging attendees effectively.
• Handle training issues proactively and facilitate prompt resolutions.
• Improve course content based on participant feedback and training needs assessments.

Candidate Profile

• At least 10 years experience in IT/ITES, specifically in IT service operations, security, data privacy, and continuity planning.
• Qualified internal or lead auditor in relevant management system standards.
• Skilled in delivering training to diverse participant groups.
• Familiar with various learning styles and capable of designing training that incorporates accelerated learning techniques.
• Strong organizational and administrative abilities, able to meet deadlines and manage clients effectively.
• Willingness to travel extensively within India.

Essential Qualifications

• Certified Tutor and Lead Auditor for ISO/IEC 27001:2022, ISO/IEC 27701, and ISO/IEC 42001 standards.
• Minimum five years of practical experience conducting management system trainings and audits across varied organizations.
• Demonstrated proficiency in delivering international standard lead auditor and awareness training.

Preferred Qualifications

• Certification in Payment Card Industry standards (PCI DSS), CSA Star, or related ISO training is advantageous; Certification Body (CB) background is helpful but not mandatory.

Additional Details

• Frequent travel for on-site assessments is required.
• Proficient English communication skills, both spoken and written, are mandatory.

Core Values and Behaviors

• Client Centricity: Prioritize both internal and external clients, delivering outstanding service.
• Collaboration: Build trust through open communication, value others’ contributions, and work inclusively.
• Agility: Embrace change, adapt processes, and continually seek improvements to advance the business.

About the Organization

The organization is a global leader in business improvement and standards, with a legacy spanning over 100 years. Partnering with over 77,500 clients across 195 countries, and a network of 15,000 experts, it serves key sectors including automotive, aerospace, built environment, food, retail, and healthcare.

Driven by values of client focus, agility, and collaboration, the organization works with clients to address societal challenges like climate change and digital transformation, supporting sustainable progress for a better future.

Committed to equal opportunity, the organization fosters a diverse and inclusive workplace culture.