Transformation Programme Manager

About Toyota Financial Services UK

Toyota Financial Services UK is embarking on a transformative journey focused on shaping the future and improving every facet of the company. Located in Burgh Heath, Epsom, the organization provides innovative financial services with an emphasis on customer satisfaction, operating in a dynamic environment which fosters continuous improvement and respect.

Role Overview

This senior position entails leading, managing, and successfully delivering a significant multi-year transformation programme aligned with TFS UK's business strategy. This responsibility includes guiding cross-functional teams to achieve complex initiatives that advance organizational goals and generate business value, while continuously driving day-to-day execution within a regulated and complex context. The programme’s scope covers changes in culture, operating models, business processes, technology, and data.

Key Responsibilities

• Develop and implement programme strategies and principles that support business objectives.
• Design comprehensive programme approaches including scope, objectives, controls, deliverables, and schedules.
• Engage with executive leadership to translate business strategies into clear programme goals and facilitate alignment across stakeholders.
• Create and execute stakeholder engagement, communication plans, and decision-making processes.
• Integrate thorough change management practices through the entire programme.
• Provide direct leadership to project managers and their teams to meet programme ambitions.
• Take ownership of managing and mitigating risks and issues within the programme.
• Maintain constant awareness of the programme's financial position.
• Ensure compliance with internal and external controls including information security and regulatory requirements.
• Promote a collaborative, high-performance culture and define necessary skills and competencies across projects and workstreams.
• Manage vendor and partner relationships ensuring clear accountabilities and cohesive programme progression.

Required Skills and Experience

• Proven experience in delivering complex transformation programmes in dynamic regulatory environments.
• Strong track record of managing system modernisation, data transformation, and integration projects.
• Expertise in implementing cultural change initiatives.
• Excellent communication skills at all organizational levels and formats.
• Capability to build and lead high-performing teams effectively.
• Sound commercial insight and experience establishing project management offices with robust financial controls.
• Preferably experienced within financial services or motor finance sectors.
• Strong knowledge or qualifications in programme/project management methodologies, governance, risk management, change control, and benefits realization.

Attributes and Behaviours

• Enterprise-focused mindset with a results-driven approach.
• Ability to multitask and manage time efficiently.
• People-oriented, including attention to customer experience.
• Leadership with clarity and credibility.
• Pragmatic and decisive in decision-making.
• Detail-oriented with excellent organizational skills.
• Highly motivated, proactive, and able to collaborate with diverse stakeholders.
• Strong written and verbal communication skills.

Benefits & Working Conditions

• Hybrid working arrangement: 2 days in office, 3 days remote.
• Access to attractive Toyota & Lexus car schemes for employees and families.
• Competitive pension plan with up to 6% employee and 15% employer contributions.
• Generous annual leave starting at 25 days with options to purchase more and incremental increases with tenure.
• Private medical healthcare covering employee, partner, and dependents, including digital GP consultation.
• Group income protection insurance covering physical, mental, and financial wellbeing services.
• Employee assistance programmes and onsite health facilities including gym, sports/social clubs, flu vaccinations, and eye tests.
• Regular wellbeing initiatives, monthly wellbeing hour, and diversity, equity and inclusion awareness events.
• Casual dress code policy and eco-friendly headquarter facility with free parking and restaurant.
• Two paid volunteer days annually.
• Discount voucher scheme and flexible working options with open discussions encouraged at interview stage.
• Regular one-to-one management meetings, quarterly personal development reviews, and numerous learning opportunities including external course contributions.
• Annual company social events such as summer parties, BBQs, and festive season celebrations.

Recruitment and Inclusion

Toyota Financial Services UK is proud to be recognized as a Disability Confident Employer committed to fostering an inclusive recruitment process. Applicants with disabilities meeting the minimum criteria may be advanced in their application. The recruitment process is adaptable to individual accessibility needs, including provision of interview questions in advance, adjusted scheduling, or additional time for assessments. Flexibility in accommodations is considered on a case-by-case basis to support candidates to perform at their best.