Training Centre Executive

Role Overview

The Training Centre Executive will oversee administrative and operational functions of the Training Centre to ensure seamless program execution. This role involves close coordination with learners, trainers, and various departments to maintain smooth course operations.

Key Responsibilities

• Execute administrative and operational duties such as managing attendance records, course material preparation, and enrollment procedures.
• Coordinate and monitor training schedules in compliance with established SOPs.
• Collaborate with sales and marketing teams to promote training programs and increase enrollment numbers.
• Build strong, lasting relationships with learners to enhance customer satisfaction.
• Respond effectively and timely to learner inquiries through email, in-person, and calls, ensuring all feedback is managed and resolved promptly.
• Support the company’s continuous improvement initiatives and training schemes.

Candidate Profile and Requirements

• Diploma or Degree holder in any discipline.
• Strong customer-centric orientation complemented by excellent interpersonal and communication skills.
• Motivated team player with a positive attitude, eagerness to learn, and a friendly personality.
• Experience in customer service or contact center environments is beneficial.
• Sound analytical, planning, and organizational abilities; capable of working independently.
• Willingness to work on weekends and public holidays as needed.
• Proficient in computer applications such as Microsoft Excel, PowerPoint, Word, Google Docs, and Sheets.