Ticketing Agent - Riyadh

Overview

We are looking for a meticulous and customer-oriented Ticketing Agent to join our client in Riyadh. In this role, you will manage airline bookings, issue and reissue tickets, handle refunds, and provide various travel-related services using the Amadeus Global Distribution System (GDS). You will ensure adherence to airline policies, IATA guidelines, and company protocols while offering excellent customer service and precise travel solutions.

Key Responsibilities

• Respond to customer queries and travel requests by recommending flight options tailored to their needs.
• Create, update, and manage Passenger Name Records (PNRs) through the Amadeus GDS platform.
• Issue, reissue, void, and process refunds for airline tickets following airline fare regulations.
• Accurately calculate ticket prices including airfare, taxes, surcharges, and fees.
• Explain fare rules and ticket conditions clearly to clients before finalizing bookings.
• Track flight changes, cancellations, and operational notices, arranging alternative plans as necessary.
• Manage ancillary services such as seat assignments, additional baggage, meal preferences, and special service requests.
• Validate passenger details, travel documents, and booking information prior to ticket issuance.
• Process itinerary amendments including date changes, route modifications, and class upgrades in line with airline policies.
• Liaise with airlines and travel providers directly to resolve booking and ticketing challenges.
• Maintain high standards of accuracy and efficiency to meet company performance goals for booking and ticketing tasks.
• Prepare regular daily reports documenting reservations, ticketing activities, cancellations, and refunds.
• Safeguard customer data confidentiality and adhere to company data protection policies.
• Ensure full compliance with Civil Aviation Authority regulations, IATA standards, and internal policies.
• Carry out any additional duties assigned by supervisors within the role's framework.

Qualifications

• Diploma or Bachelor's degree in Tourism, Travel Management, Business Administration, or a related discipline.
• At least one year of experience in airline reservations and ticketing, ideally in a travel agency environment.
• Proficiency in using the Amadeus GDS system.
• Amadeus and/or IATA certification is advantageous.

Required Skills

• Expertise with Amadeus GDS platform.
• Deep understanding of airline fare structures, ticketing workflows, and necessary travel documentation.
• Familiarity with IATA guidelines and airline operational procedures.
• Strong communication and customer service abilities.
• Capability to perform well under pressure while multitasking.
• Excellent attention to detail and precision in work.
• Fluency in Arabic and English, both spoken and written.
• Competence in Microsoft Office applications, especially Excel and Outlook.

Performance Metrics

• Maintain a minimum of 99% accuracy in ticket issuance.
• Complete customer reservations within established service standards.
• Reduce errors and ticketing rework as much as possible.
• Fully comply with company, airline, and operational industry standards.

Why Work With Us?

If you have a passion for the travel sector, a commitment to superior customer care, and proficiency in airline ticketing with the Amadeus system, we encourage you to apply. Join us and be part of an expanding team in Riyadh.