Telesales Team Leader

Role Overview

The Telesales Team Leader will oversee a group of telesales representatives dedicated to securing customers for Personal Loan offerings. This leadership position requires driving the sales team's performance, providing ongoing coaching, supervising daily productivity, maintaining compliance with standards, and ensuring the achievement of organizational sales objectives while delivering excellent customer service.

Key Responsibilities

• Lead and manage the telesales team focused on Personal Loan products.
• Motivate and coach team members to attain sales targets and improve performance.
• Track and analyze daily productivity metrics, including calls made, follow-ups conducted, and conversions secured.
• Monitor lead conversion from lead stage through to disbursement.
• Ensure adherence to quality standards and regulatory compliance during sales processes.
• Oversee team attendance, manage attrition, and maintain workforce stability.
• Drive revenue generation and meet monthly sales goals for Personal Loans.

Candidate Requirements

• Between 3 to 6 years of experience in telesales or inside sales roles.
• At least 1 to 2 years of prior experience managing a telesales team.
• Preferred background in Personal Loans, banking, Non-Banking Financial Companies (NBFC), or related financial services sectors.

Performance Metrics

• Achievement of monthly Personal Loan sales targets.
• Improvement in team conversion ratios.
• Lead-to-disbursement conversion rate.
• Daily productivity measures (calls, follow-ups, conversions).
• Revenue generated through telesales efforts.
• Compliance and quality assessment scores.
• Effective management of team attendance and attrition rates.