Telephone Operator - Arabic Speaker

Job Overview

We are seeking enthusiastic and self-driven Front Office professionals eager to advance their hospitality careers. As a Telephone Operator at Media One Hotel, your main responsibility is to manage all incoming calls attentively and professionally, contributing to ensuring an exceptional guest experience.

Key Responsibilities

• Answer guest calls in a courteous and professional way.
• Communicate effectively with different hotel departments to maintain smooth service delivery.
• Politely address all guest queries, aiming to surpass their expectations.
• Greet guests by name on calls, following the Rotana hospitality standards.
• Keep current on hotel information and local services.
• Use the Opera system to stay aware of guest profiles.
• Process management’s long-distance call vouchers and log them accurately.
• Manage and deliver guest wake-up calls punctually and according to standards.
• Operate the telephone switchboard efficiently to ensure quick call transfers internally and externally.
• Record messages for guests and management following the set procedures.

Qualifications and Experience

• A diploma or degree in hospitality or related field is preferable.
• Prior work experience in a similar role is important.
• Strong verbal and written English skills with effective voice modulation are essential.
• Computer proficiency is required; experience with Opera PMS is advantageous.

Competencies and Personal Attributes

• Customer-oriented and proactive with a lively and approachable disposition.
• Ability to perform well under pressure in a fast-paced work environment.
• Excellent team player who thrives in multicultural settings with diverse colleagues and guests.
• Demonstrates understanding of job responsibilities and accountability.
• Respects and recognizes individual differences.
• Shows strong adaptability and focus on customer satisfaction.