Technical Delivery Manager

About CNS Middle East

CNS is a pioneering technology firm driving future digitalization with essential solutions that support enterprise and human progress. Established in 1987 and boasting over three decades of expertise, CNS employs more than 320 staff, including 250+ certified engineers. Their portfolio includes best-in-class products facilitating digital transformation across key industries in the Middle East, supported from offices in three countries. CNS is now expanding its innovative offerings by developing proprietary software in-house.

Role Overview

The Technical Delivery Manager is charged with overseeing the entire lifecycle and successful completion of large-scale enterprise IT projects centered on systems integration, networking, and security. This role requires strong technical leadership of a multidisciplinary engineering team to ensure timely, budget-compliant, and high-quality delivery that enhances the profitability and reputation of CNS's Digital Services division.

Key Responsibilities

• Manage and mentor a cross-functional technical team including system administrators, network engineers, application specialists, and cybersecurity experts to execute sophisticated IT initiatives.
• Develop, implement, and maintain rigorous delivery methodologies, governance structures, and quality assurance standards across client projects.
• Serve as the primary escalation contact for major project challenges, leading technical and commercial problem resolution while sustaining excellent client satisfaction.
• Collaborate closely with Pre-Sales and Sales departments to assure seamless transition from proposal and pipeline activities to project execution, confirming scope, schedule, and resource plans.
• Direct capacity planning, resource distribution, and performance tracking to reduce unallocated time and boost team effectiveness.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related engineering discipline.
• Preferred qualifications include a Master's degree or MBA and advanced technical credentials such as CISSP or CCNP.
• Minimum 10 years of experience delivering IT projects, with at least 5 years in leadership roles managing system, network, and security teams.
• Desirable: Over 15 years' experience including successful delivery of multi-million dollar enterprise IT projects.

Additional Expertise

• Thorough knowledge of IT infrastructure encompassing networks, security protocols, and system administration.
• Strong stakeholder management and vendor negotiation abilities.
• Advanced understanding of ITIL, PMP and Agile methodologies, and enterprise managed services frameworks.
• Compliance with CNS's ISO-based policies and operational procedures.