Technical Client Engagement Director

About TELUS Digital

TELUS Digital is an award-winning digital product consultancy and the digital branch of TELUS, one of Canada's leading telecommunications firms. We deliver transformative customer experiences globally through advanced technology, agile methodologies, and a people-oriented culture. Our global presence spans North America, South America, Central America, Europe, and APAC, with expertise in Digital Product Consulting, Digital Marketing, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

Our work ranges from mobile applications and websites to voice UI, chatbots, AI integration, customer service, and in-store solutions. These efforts are supported by the secure infrastructure and scale of our parent company.

Location

This role is remote within the US or Canada or can be based in major North American offices in cities like Charlottesville, VA; Durham, NC; Columbus, OH; Boston, MA; Vancouver, BC; Calgary, Edmonton, AB; or Toronto, ON.

Position Summary

As the Technical Client Engagement Director, you will spearhead digital strategy for TELUS Digital’s Telecom client. This involves collaborating with executive stakeholders to co-create bold digital strategies and translating them into market-ready products. Your role positions TELUS Digital as a preferred partner throughout the customer journey, deepens executive relationships, leads high-impact initiatives with top-tier teams, and converts innovative concepts into revenue through rapid pilot projects with Practice Leaders. You will also collaborate with vertical leads and practice leaders to leverage internal deliverables for external market offerings.

Responsibilities

• Collaborate with Practice area and business development leaders to establish TELUS Digital as a trusted long-term advisor within the ecosystem.
• Partner with TELUS Digital leadership to define strategic priorities that empower customer business transformation.
• Drive teams to deliver fresh perspectives, breakthrough ideas, and innovative paradigms to grow accounts.
• Lead organizational change initiatives and business transformation efforts.
• Integrate industry best practices from other clients regarding engineering, emerging technologies, and user experience.
• Lead account strategy development and own proposal creation and staffing requirements.
• Manage procurement relationships to enhance efficiency and reduce overhead.
• Build and maintain strong, lasting relationships with TELUS stakeholders, influencing decisions across multiple stakeholders for positive business results.
• Monitor revenue, oversee delivery with delivery leads, and identify mutually beneficial commercial models.
• Advise key client stakeholders and industry leaders on strategic directions.
• Identify new market opportunities and prioritize solutions enabling TELUS Digital to capitalize on them.
• Stay abreast of technological advancements to add value to revenue, clients, or operational efficiency.
• Manage cross-functional teams and provide career guidance, feedback, coaching, and mentoring to staff at all levels.
• Create high-performing teams with diverse skills aligned to a common purpose.

Qualifications and Competencies

• Over 5 years of experience leading strategy and high-performing teams in top-tier management consulting, including client relationship ownership.
• Comprehensive expertise in end-to-end digital transformation, covering technology advisory, complex program delivery, productization, and go-to-market execution, demonstrated on multi-year engagements with Fortune 500 companies or leading tech innovators.
• Strong knowledge of enterprise software engineering and platforms, with ability to discuss modern architectures, cloud-native services, and scalability patterns with technical leaders.
• Experience engaging with C-suite executives and board-level stakeholders, advising on governance, and translating vision into actionable KPIs and investment cases.
• Practical experience deploying agile and scaled-agile methodologies, managing global talent, and meeting margin objectives in dynamic environments.
• Expertise in customer experience, including service design, omnichannel journeys, and data-driven personalization strategies that enhance NPS and customer lifetime value.
• Proficiency in change and risk management, leading large organizational transformations while ensuring quality, security, and compliance.
• Exceptional communication skills to simplify complex issues, rally cross-functional teams, and instill confidence at all organizational levels.
• Bachelor’s degree required; advanced degree (MBA, MSc in Computer Science, or equivalent) preferred.

Equal Employment Opportunity

TELUS Digital is committed to diversity and inclusion, ensuring all employment decisions are merit-based without regard to diversity characteristics.

Compensation

The salary range for this role is $132,000 to $165,000 per year.