Strategic Operations Manager, Uber Eats

About the Role

Uber Eats is transforming instant delivery by making dining convenient—from local meals to grocery orders and celebratory purchases. The platform serves customers, supports merchants aiming to expand their businesses, and offers earning opportunities to delivery partners. The Strategic Operations Manager position within the US & Canada team focuses on crafting innovative solutions to address complex challenges. Collaborating closely with leadership and cross-functional teams such as Product, Engineering, and Customer Support, you will shape strategy and streamline delivery operations across segments like Consumer, Courier Supply, Marketplace, and Merchant.

Responsibilities

• Proactively uncover performance improvement opportunities in your domain—such as increasing supply and demand, segmenting customers, enhancing merchant experience, or refining delivery priorities.
• Define, scope, and propose solutions, then take ownership to execute projects and deliver measurable outcomes while keeping leadership updated.
• Be accountable for the success of projects, ensuring targeted metrics are met and stakeholders are informed on progress.
• Perform detailed data analyses, develop models, and synthesize insights to guide business decisions and policy formulation.
• Advise senior leadership by establishing essential metrics, creating dashboards, and delivering strategic recommendations.
• Partner with Product teams to steer solution development aligned with business and customer needs, managing cross-functional efforts for major product launches across the US and Canada while monitoring key performance indicators.
• Collaborate extensively with various Operations groups and departments including Data Science, Sales, Marketing, Finance, and Customer Support to integrate insights into broader organizational initiatives.

Qualifications

• Minimum 1.5 years of professional experience in related areas such as consulting, investment banking, technology, operations, strategy, or analytics.
• Proficient in SQL and Excel or Google Sheets.
• Bachelor’s degree required.
• Preferred candidates will have at least 2 years of relevant experience and strong capabilities in Excel/Google Sheets and SQL.
• Comfortable thriving in fast-paced, ambiguous environments.
• Experience in addressing complex problems with innovative solutions.
• Ability to design and implement sophisticated processes.
• Excellent communication and presentation skills for delivering data and insights to executive audiences.
• Proficient in quantitative data analysis to derive impactful insights.
• Strong collaboration and stakeholder management skills, fostering trust with cross-functional partners.
• Excellent business judgment, critical thinking, and the capability to make fast data-driven decisions.

Compensation and Benefits

The annual base salary for the Chicago, IL role ranges from USD 95,500 to USD 106,000. Employees at other US locations participate in Uber’s bonus plans and may receive equity awards and additional compensation types. Full-time staff qualify for a 401(k) and various benefits.

Additional Information

Employees are typically expected to work remotely but must spend at least 50% of their time at an office to maintain collaboration and company culture, unless full remote work is approved. Certain positions, like those at greenlight hubs, require full-time onsite presence.

Equal Opportunity Employer

Uber fosters inclusive hiring practices without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or other legally protected characteristics. Applicants with disabilities or requiring accommodations can request support.