Startup Program & Experience Lead

Company Overview

Notion is a collaborative AI-powered workspace designed for teams and agents to work efficiently together. It integrates knowledge, projects, meetings, and AI tools in one place to accelerate work and reduce fragmentation. Notion's customers range from individuals to large organizations such as Toyota, Figma, and OpenAI.

Notion values craftsmanship, durable product building, and believes great work remains a fundamentally human endeavor. Teams strive to redefine how humans collaborate in an AI-driven work era by building automated solutions and AI agents to reduce busywork.

About The Role

The Startup Program & Experience Lead manages the startup customer journey, focusing on onboarding and trial phases to help startups adopt and engage effectively with Notion, accelerating their realization of value early on.

Working closely with the Head of Startups, this role encompasses program management, customer experience, lifecycle engagement, and operational delivery to boost activation, engagement, conversion, and retention for startups in the region.

This position collaborates cross-functionally with Marketing, Product, Customer Success, and Partnerships to build scalable startup initiatives, onboarding flows, and engagement strategies supporting sustained business growth. The role is ideal for individuals who enjoy designing scalable systems while maintaining close alignment with user needs and operational rigor.

Key Responsibilities

• Enhance activation, engagement, conversion, and retention rates for startups throughout the regional funnel.
• Develop and oversee scalable onboarding and lifecycle programs catered to startup clientele.
• Create educational, onboarding, and engagement experiences that empower startups to quickly gain value from Notion.
• Identify and resolve friction points within the startup customer journey.
• Support implementation of startup-focused campaigns, events, and ecosystem programs regionally.
• Monitor and analyze program outcomes, customer engagement, and operational metrics to continuously improve conversion rates and annual recurring revenue.
• Contribute to building Startups 2.0 operational frameworks including automated scorecards to identify top startup customers and deliver personalized high-touch experiences.

Required Skills and Qualifications

• Experience in program management, customer experience, customer success, growth, operations, or roles focused on startup ecosystems.
• Excellent organizational and project management skills to handle multiple priorities in dynamic environments.
• Strong empathy towards customers and an operational mindset.
• A collaborative approach working effectively across Product, Marketing, Partnerships, and Customer Success teams.
• Analytical and data-driven outlook to detect patterns, friction, and opportunities for improvement.
• Strong verbal and written communication capabilities.
• Curiosity about AI technologies and willingness to leverage AI tools to enhance productivity and outcomes, though deep AI expertise is not required.

Preferred Qualifications

• Past experience working closely with startups or within startup ecosystems.
• Background in onboarding, lifecycle management, or customer engagement programs.
• Familiarity with product-led growth environments.
• Proven ability to create scalable operational processes and customer programs.
• Genuine interest in AI, productivity tools, and evolving workplace trends.

Company Culture and Equal Opportunity

Notion fosters an inclusive culture emphasizing in-person collaboration, requiring team members to be onsite Mondays, Tuesdays, and Thursdays with potential additional office days depending on the team.

The company prioritizes diversity and equal employment opportunities regardless of race, gender, religion, disability, or other legally protected characteristics. Reasonable accommodations are available for applicants with disabilities.

Compensation

Compensation is competitive and depends on factors including location, role complexity, and candidate experience. For roles based in San Francisco or New York City, base salary ranges from $140,000 to $205,000 annually.

Data Privacy and Compliance

By applying, candidates consent to Notion’s collection and processing of application data under its Global Recruiting Privacy Policy and applicable law.