Solution Strategist - Dynamics 365 Customer Engagement

About the Role

Join Fusion5 as a Solution Strategist within our Dynamics 365 Customer Engagement team, where you will help businesses transform how they interact with customers, employees, and partners by crafting modern, engaging digital experiences. Positioned at the crossroads of business strategy, customer experience, AI, and technology, you will collaborate with high-level stakeholders to analyze challenges, pinpoint transformational opportunities, and design effective solution strategies that produce measurable results.

Responsibilities

• Lead strategic solution development and manage pre-sales engagements from initial discovery through proposal completion and transition into delivery phases.
• Conduct executive workshops and engage with stakeholders to uncover business needs, challenges, and criteria for success.
• Shape and define solution strategies utilizing Dynamics 365 Customer Engagement, Power Platform, AI, and other Microsoft technologies.
• Prepare impactful proposals, business cases, response documents for RFP/RFI, Statements of Work, and executive presentations.
• Translate organizational goals into commercially viable, scalable, and practical solution designs and delivery models.
• Collaborate with Sales, Architecture, Delivery, AI, Security, and Consulting teams to develop innovative solutions for clients.
• Identify and integrate emerging technologies like AI, Copilot, and automation to enhance customer value.
• Establish trusted relationships with executive decision-makers to influence positive business transformations.
• Proactively recognize delivery risks, assumptions, and dependencies to ensure solution feasibility and success.
• Contribute to the creation of repeatable solution offerings, industry thought leadership, and proprietary intellectual property.

Candidate Profile

We're seeking a strategic, commercially astute technologist with a passion for solving complex problems and nurturing trusted client relationships. You take full ownership of projects from initial concept through successful outcomes, ensuring solutions are practical, economically sound, and executable. Your extensive delivery experience allows you to convert customer needs into realistic solution architectures and execution plans.

You thrive by challenging the status quo, inspiring clients with innovative possibilities, and helping them achieve outcomes they previously thought unreachable with technology.

Qualifications and Skills

• Proven experience in solution strategy, pre-sales, architecture, consulting, or driving digital transformation projects.
• Demonstrated success delivering Dynamics 365 Customer Engagement and Power Platform solutions.
• Strong abilities in discovery processes, business analysis, and solution design.
• Effective preparation of proposals, business cases, Statements of Work, and executive-level presentations.
• Experience engaging confidently with senior and C-suite executives.
• Solid commercial insight including pricing, risk management, value proposition development, and business outcome focus.
• Proven workshop leadership and competency in creating customer transformation roadmaps.
• Familiarity with AI technologies, Copilot, automation, and emerging Microsoft tools.
• Ability to balance priorities between customer needs, implementation realities, and business goals.

Success Indicators

Success in this role is measured by both winning key business opportunities and the quality of delivered outcomes. You are customer-centric, commercially savvy, and collaborative, with excellent communication skills and a knack for storytelling that persuades and influences stakeholders. Your personal accountability ensures that every solution is deliverable, viable, and creates significant business impact. You excel in complex environments and are driven by challenges and customer success.

About Fusion5

Fusion5 is a people-first technology consultancy focused on enabling organisations through innovation in Business Applications, AI, Cloud, Security, Managed Services, and Integration. We value collaboration, growth, flexibility, and supporting career development. Our culture fosters care, innovation, and collective achievement.

Additional Information

This role is a full-time onsite position located in Auckland, New Zealand. Fusion5 emphasizes a culture that supports career growth and employee wellbeing.