Shift Supervisor - Store# 17411, Martindale & Hanover

Role Overview

As a Shift Supervisor at Starbucks, you will support the store manager in managing daily store operations during your shifts. This leadership role involves guiding team members, delegating duties, and ensuring a memorable Starbucks Experience for customers by delivering outstanding service, quality drinks and food, while maintaining a clean and welcoming store atmosphere. You will embody Starbucks’ core values and contribute to a workplace highly rated for employee satisfaction.

Key Responsibilities

• Uphold the integrity, honesty, and knowledge that reinforce Starbucks’ culture, values, and mission.
• Remain composed during busy or unexpected situations to ensure smooth store operation and set a positive example for team members.
• Continuously assess the environment and customer cues to anticipate store needs.
• Keep the manager informed to facilitate a welcoming "Third Place" atmosphere during shifts.
• Support new partner onboarding by highlighting successful performances and offering respectful, motivating coaching.
• Report partner performance feedback to the store manager.
• Enhance team morale by monitoring and communicating partner engagement and concerns to management.
• Create a learning environment by providing clear, timely, and respectful guidance to improve partner skills and operational excellence.
• Provide exceptional customer service with a customer-first mindset and build connections with customers.
• Identify and respond to customer needs effectively.
• Build positive relationships with shift team members by understanding their motivations and concerns.
• Oversee store operations during assigned shifts including opening and closing duties.
• Comply with Starbucks policies regarding cash handling, safety, and security to protect partners.
• Ensure proper cash management is followed during shifts by all team members.
• Monitor baristas for consistent delivery of legendary customer service.
• Maintain reliable attendance and punctuality.
• Prepare quality beverages, whole bean coffee, and food products following recipes and presentation standards.
• Adhere to health, safety, and sanitation protocols for all products.
• Recognize and celebrate team and individual achievements using existing tools and work with management on new recognition initiatives.
• Use operational resources to maintain high performance standards during shifts.

Experience and Skills

• Prior customer service experience in retail or food service environments is essential.
• Proven ability to lead and coordinate others effectively.
• Fast learner with strong oral communication capabilities.
• Familiarity with retail operations and teamwork.
• Strong interpersonal skills to foster collaboration.

Inclusion and Equal Opportunity

Starbucks is dedicated to building a diverse and inclusive workforce that embraces different backgrounds and experiences. We welcome applicants who are people of color, women, LGBTQIA+, veterans, and individuals with disabilities.

Applicants with criminal records will be considered fairly in accordance with applicable laws.

Starbucks provides reasonable accommodations to candidates with disabilities; accommodations can be requested by contacting the provided phone or email.