Shift Lead

Overview

The Shift Lead oversees store operations in the absence of management, ensuring a smooth start and close of business days, handling cash, and managing product inventory and customer service. This role demands hands-on leadership to maintain store standards and compliance with company policies and local regulations.

Key Responsibilities

• Open and close the store independently, including systems and cash handling, ensuring both the sales floor and stockroom are ready for operation.
• Handle product returns, void orders, customer refunds, and cash deposits securely; provide change as needed.
• Deliver exceptional customer service by greeting, assisting, and resolving inquiries effectively to create a positive shopping experience.
• Lead by example in customer service best practices, emphasizing proactive help, need identification, and full customer satisfaction.
• Hold store keys and manage store access responsibly and securely.
• Assist in vendor ordering and warehouse coordination, including overseeing delivery access through the back door.
• Accurately operate and monitor assigned cash registers; document scanning errors, price checks, and adjustments.
• Support management in examining order exceptions and managing reverse logistics processes.
• Contribute to merchandising efforts, including promotional and seasonal displays, resets, and revisions to maintain visual standards.
• Ensure precise inventory counts and maintain stock accuracy across departments.
• Guide team members in adhering to the Outdate program and proper stock rotation methods like FIFO.
• Manage pricing tasks for basic departments and ensure regulatory compliance, including local pricing and signage accuracy.
• Perform bookkeeping duties such as cash reports, ledger maintenance, and bill payments when needed.
• Maintain store cleanliness and appearance, arranging for repairs as necessary in management absence.
• Follow protocols for safe product placement, separating food categories appropriately to comply with health standards.
• Demonstrate familiarity with all store systems and equipment to support operational efficiency.
• Assist pharmacy counter operations as requested.
• Ensure adherence to laws governing sale of regulated products like alcohol and tobacco.
• Conduct team member bag checks before leaving the premises to uphold company policies.
• Maintain courteous coworker relationships and comply with all company policies and procedures.
• Complete special tasks and assignments as directed.

Training and Development

• Participate in required training sessions and complete performance improvement plans assigned by management.

Communication Responsibilities

• Act as a communication link between store management and staff when management is not present, passing on instructions and reporting any disciplinary or customer service issues.

Qualifications

• Minimum one year of leadership, supervisory, or retail key holder experience.
• Proficiency in reading, writing, and speaking English (except Puerto Rico).

Preferred Qualifications

• Experience with store inventory control is an advantage.
• Candidates with criminal records will be considered if qualified.
• Maintain valid PTCB certification or pharmacy license as required by state authorities.

Additional Details

Walgreens is an equal opportunity employer valuing diversity including disability and veteran status. Compensation depends on multiple factors such as location, skills, and experience. Salary ranges between $17 and $20 per hour. This vacancy will remain open until filled.