Shift Lead

About the Role

Join Nando's as a Shift Lead and become an integral part of running vibrant, successful shifts. This role offers a unique leadership opportunity where you will support your team and ensure excellent customer experiences in a dynamic, fast-paced environment. At Nando's, we value family-like support, fun, and ambition, encouraging all team members (Nandocas) to thrive together.

What We Offer

• Earn an hourly wage of 3.19.
• After five years of service, enjoy a paid 4-week sabbatical as a reward for your commitment.
• Benefit from free meals during work hours and attractive discounts on your days off.
• Receive paid breaks and participate in team bonding events throughout the year.
• Access clear career progression paths, including management opportunities.
• Use our rewards platform with exclusive discounts.
• Work within a supportive, inclusive, and friendly environment that welcomes everyone.

Key Responsibilities

• Lead and motivate the shift team with passion and pride, ensuring everyone is engaged and supported.
• Uphold company values by bringing positive energy and enthusiasm to every shift.
• Supervise the team effectively in a fast-moving setting, solving problems as they arise.
• Focus on delivering exceptional customer experiences that capture the essence of Nando's PERi-PERi moments.
• Create an inclusive atmosphere where Nandocas can develop and flourish.
• Ensure that every aspect of the customer journey runs smoothly across all service channels.

Requirements

• Proven experience in leading or supervising teams in high-paced environments.
• A customer-focused mindset with dedication to excellence in service delivery.
• Strong leadership qualities, confidence in managing people, and problem-solving aptitude.
• Desire to learn, grow professionally, and embrace increased responsibilities.
• Ability to foster a fun and supportive workplace culture.

Additional Information

At Nando's, we believe in good food, great vibes, and positive people. If you're ready to energize your team, develop your leadership skills, and contribute to a thriving work environment, this is the ideal role for you.