Shift Incharge

About the Company

du is a leading telecommunications company in the UAE, recognized with multiple awards for its services, including mobile, fixed-line, broadband internet, and home entertainment through a modern 4G LTE network. Serving around nine million individual users and over 100,000 business clients, du offers a diverse range of ICT and managed services. Since its inception in 2007, du has pioneered various innovations in the UAE such as Pay by the Second® billing, IPTV, and a comprehensive self-service platform. As a vital collaborator in the Smart Dubai initiative and a key contributor to smart city technologies, du supports the UAE Vision 2021 and Dubai's smart transformation goals. The company also aligns its operations with sustainability efforts including the Dubai 2040 Urban Masterplan, UN Sustainable Development Goals, and the UAE NetZero 2050 aspirations, while expanding its carrier, data hub, internet exchange, and satellite broadcasting services.

Role Overview

Based in Sharjah, the Shift Incharge manages the daily operational activities during assigned shifts ensuring compliance with du's quality and service benchmarks. This on-site full-time position includes supervising team members, preparing work rosters, guaranteeing efficient and secure execution of operations, and overseeing network or service performance metrics to quickly identify and resolve issues. The role involves coordination with technical and support units to address incidents promptly, maintaining up-to-date documentation and communicating regularly with management on operational performance, risks, and opportunities for improvement. The Shift Incharge also fosters continuous process improvement, facilitates training efforts, and supports a strong focus on customer satisfaction across teams.

Key Qualifications

• Proven operational management and leadership skills including shift coordination, delegation, and team oversight
• Background in telecommunications or technology operations with competence in monitoring service indicators, analyzing technical data, and escalating critical issues
• Expertise in problem-solving and decision-making focused on incident response, risk management, and ensuring uninterrupted service delivery
• Strong communication and interpersonal abilities to collaborate across departments, direct personnel, and report clearly to senior management
• Effective organizational and time management skills with experience in shift scheduling, reporting, and compliance enforcement
• Knowledgeable about health, safety, and quality controls within operational settings, committed to maintaining a safe and inclusive work environment
• Relevant telecom operations experience, preferably including previous leadership roles in network operations centers or similar environments
• Diploma or bachelor’s degree in engineering, telecommunications, IT, business, or related disciplines preferred; equivalent experience acceptable