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Job description
Position Overview
This is a permanent full-time opportunity available to candidates based in either Ireland or the UK. The role centers on leading the architectural design and governance of the ServiceNow platform within the enterprise.
Key Responsibilities
- Establish and maintain the overarching architecture for ServiceNow platform implementations.
- Lead the design and deployment of core IT Service Management (ITSM) modules including Incident, Problem, Change, Request, and CMDB.
- Develop and supervise the creation of comprehensive reporting and analytic solutions using Performance Analytics, standard Reporting, and Dashboards.
- Work collaboratively with stakeholders to collect business requirements and convert them into efficient, scalable platform solutions.
- Monitor adherence to governance policies, security protocols, and optimal performance practices across the platform.
- Design and manage integrations with external systems such as monitoring tools, HR applications, and financial software.
- Strategize future roadmap plans for adopting additional ServiceNow modules like IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), and Customer Service Management (CSM).
- Provide technical guidance and mentorship to ServiceNow developers and system administrators.
- Conduct architectural reviews to confirm alignment with the wider enterprise IT strategy.
- Stay updated on the latest ServiceNow releases and advise on adoption plans accordingly.
Required Experience and Skills
- Substantial experience working as a ServiceNow Architect in complex enterprise environments.
- In-depth understanding of ServiceNow platform capabilities, architecture, and limits.
- Strong expertise with ITSM processes and ServiceNow modules.
- Proficiency in ServiceNow reporting tools, including Performance Analytics, Scheduled Reports, and Dashboard development.
- Hands-on experience with scripting languages such as JavaScript and Glide, as well as use of Flow Designer and IntegrationHub components.
- Knowledgeable about ServiceNow data models, CMDB configuration, and service mapping techniques.
- Excellent communication abilities and capability in managing stakeholder relationships effectively.
- Professional certifications like ServiceNow Certified System Administrator and Certified Application Developer are preferred.
- Possession of ServiceNow Certified Technical Architect credential is highly valued.
About Uniphar
Uniphar Group employs over 3000 personnel across Ireland, the UK, Mainland Europe, MENA, and the USA. It serves as a trusted partner to pharmaceutical and MedTech manufacturers to enhance patient access globally. Uniphar delivers outsourced and specialized services supported by strong relationships with more than 200 internationally recognized pharmaco-medical manufacturers. The company operates through three segments: Supply Chain Retail & On Demand, Uniphar Med Tech, and Uniphar Pharma.
Supply Chain & Retail: This division provides pre-wholesale and wholesale distribution of pharmaceuticals, healthcare, and animal health products to pharmacies and hospitals nationwide. It supports diverse customers through robust service levels and innovative commercial initiatives. The business also aids independent community pharmacies to stay competitive and runs a network of company-owned pharmacies like Life, Allcare, McCauleys, and Hickeys.
Pharma – On Demand: Specializing in medical supplies, this division sources and distributes pharmaceuticals, medical equipment, and consumables to healthcare professionals in over 160 countries. It operates offices in Ireland, UK, Europe, USA, and New Zealand, covering various functions from international sales and NGO/charity outreach to clinical trials and specialized product storage and distribution.
Company Culture
The culture at Uniphar is a blend of multiple business identities united under a shared set of four core values: putting people first, encouraging entrepreneurial spirit with adaptability and resilience, fostering a common purpose across diverse operations, and building trust at all levels. This inclusive culture supports their diverse and expanding global workforce.
Sustainability Commitment
Sustainability is integral to Uniphar’s business strategy, reflecting a commitment to positively impact communities and the environment. The company ensures its long-term viability by incorporating sustainability principles into decision-making across five key pillars.