Service Coordinator

About the Role

Hitachi Energy is seeking a Service Operations Coordinator to play a pivotal role in coordinating service activities across their Ireland Service business. This position serves as the central control liaison among Sales, Engineering, Field Service Engineers, and Operations, ensuring seamless execution of end-to-end service operations. The coordinator manages the weekly service planning, holds the go/no-go decision authority for scheduled tasks, and oversees the Field Service Management (FSM) system processes. Ensuring safety, compliance, and operational efficiency in a dynamic service environment is paramount.

Key Responsibilities

• Maintain ownership of the service scheduling system, optimizing the deployment and productivity of field service engineers.
• Serve as the weekly decision-maker to approve or halt planned service activities, verifying readiness in terms of resources, logistics, documentation, and health, safety, and environmental (HSE) standards.
• Collaborate closely with cross-functional teams including Sales, Operations, Engineering, and Field Service personnel to facilitate effective and safe service delivery.
• Identify and escalate scheduling conflicts, resource shortages, and capacity issues proactively.
• Manage the Field Service Management system as the designated process owner, ensuring data integrity, job tracking accuracy, and adherence to process guidelines.
• Assist the service team in identifying and processing variation orders promptly.
• Coordinate the upkeep of tools, equipment, and certifications to maintain compliance for field operations.
• Offer operational assistance related to HSE documentation across the service organization.
• Function as the main communication hub for service operations, promoting clear, timely information flow between departments.

Candidate Profile

• Demonstrated experience in service coordination, operational planning, or related functions within technical or field-service environments.
• Capability to juggle multiple priorities effectively in a high-demand, rapidly evolving workload.
• Strong organizational aptitude with keen attention to details.
• Excellent communication skills, comfortable interacting with diverse teams including Sales, Operations, Engineering, and Field Services.
• Practical experience with field service coordination software, planning tools, or operational systems.
• Preferred Qualifications: Background in industrial, electrical, mechanical, or engineering service sectors; knowledge of HSE procedures and compliance; familiarity with service commercial processes such as variation orders and work order closures; proficient with enterprise systems like SAP or FSM tools.

Employee Benefits

• Competitive salary package accompanied by a generous bonus scheme.
• 24 annual leave days plus bank holidays.
• Comprehensive pension plan and diverse benefits offerings.
• Strong emphasis on health and safety culture with extensive training and development opportunities.
• An inclusive workplace promoting diversity and respect for all employees.

About the Company

Hitachi Energy offers opportunities to contribute to impactful, innovative initiatives within a leading global organization. Employees benefit from dynamic projects that positively affect society alongside the culture and resources of an international enterprise.