Service Associate

Job Overview

We are looking for a Service Associate to join our cinema team, managing various operational aspects that enhance customer satisfaction and theater efficiency.

Key Responsibilities

• Manage box office duties by issuing tickets to customers according to the show schedule and ensuring accurate payment processing through cash or digital methods.
• Handle concession sales, distributing snacks and beverages such as popcorn and cola, while accurately billing and collecting payments via cash, credit, or UPI.
• Provide ushering services, warmly welcoming guests and offering assistance to ensure a delightful experience.
• Deliver service on seat by bringing food orders to patrons during intervals or as requested, enhancing customer convenience.
• Handle cash transactions diligently, maintaining proper accounting and adhering to standard operating procedures for all monetary dealings.
• Follow established SOPs, completing necessary training modules, maintaining grooming standards, and complying with movie operation protocols.

Soft Skills Required

• Well-presented appearance.
• Friendly and polite guest interaction skills.
• Effective complaint handling capabilities.
• Willingness to work flexible or shift-based hours.
• Good communication skills.

Qualifications and Eligibility

• Minimum education: Completed class 12.
• Proficiency in local language, Hindi, and English.
• Age limit: Up to 28 years.