Senior Manager Experience Design - Enterprise

Job Overview

Qatar Airways IT Department offers an exciting opportunity for a Senior Manager Experience Design - Enterprise based in Doha, Qatar. This leadership role involves defining and steering the comprehensive user experience strategy throughout the company's enterprise employee-facing digital platforms, integrating human-centered design practices, data-driven insights, and AI technologies to deliver impactful and scalable digital experiences aligned with corporate goals.

Key Responsibilities

• Develop and lead the UX vision, roadmap, and strategy in line with Qatar Airways Group's objectives and KPIs.
• Establish UX as a critical capability to enhance customer experience, operational efficiency, and business results.
• Influence technology, product, and platform roadmaps to prioritize user research, discovery, and high-quality user experiences.
• Promote UX as a strategic collaborator across divisions ensuring unified and scalable experience strategies.
• Incorporate AI into digital experience strategies, positioning UX to drive innovation organization-wide.
• Oversee design and delivery of user journeys across enterprise and customer platforms for seamless omni-channel experiences.
• Implement data-informed design by utilizing analytics, experimentation, and user research to refine user outcomes.
• Ensure all digital solutions meet brand standards, accessibility mandates, usability principles, and design guidelines.
• Lead UX across a product portfolio to guarantee consistent and harmonious ecosystem delivery.
• Steer UX design and strategy for AI-driven interactions such as conversational interfaces, personalization, search, and intelligent agents.
• Advance adoption of AI-powered design approaches to innovate user journey conception and delivery.
• Guide multiple AI UX projects from ideation through implementation emphasizing customer value and measurable outcomes.
• Guarantee AI experiences adhere to user-centric, ethical, transparent, and company standards.
• Maintain UX governance practices including standards, methodologies, and quality control checkpoints.
• Develop and scale design systems, reusable components, and pattern libraries for cross-platform consistency and efficiency.
• Ensure all UX work complies with accessibility, brand, and industry best practices.

Qualifications and Experience

• Bachelor's degree in computer science, Human-Computer Interaction, Interaction Design, or equivalent field.
• Minimum of 10 years’ experience related to UX, product design, or digital experience domains.
• Demonstrated senior leadership experience overseeing UX/design teams in complex, multi-product enterprises.
• Proven partnership with Product Management, Engineering, and Marketing stakeholders.
• Strong strategic design leadership, organizational development, and capability building skills.
• In-depth knowledge of AI-driven UX technologies, including conversational AI, personalization, and workflow automation.
• Expertise in design systems, user research methods, and UX governance frameworks.
• Excellent stakeholder management, negotiation abilities, and executive-level communication skills.
• Capacity to align UX strategies with business, financial, and operational performance indicators.
• Practical experience using AI tools to enhance innovation and productivity in design functions.

Additional Details

Application deadline is 6 August 2026. This role requires working onsite in Doha. The position reports under the Corporate & Commercial job family. No salary or number of vacancies provided.