Senior Manager - Customer Centricity

About Godrej Industries Group

Godrej Industries Group serves over 1.1 billion consumers worldwide, leading markets in consumer products, real estate, agriculture, financial services, and chemicals.

About Godrej Properties Limited

Godrej Properties integrates innovation, sustainability, and excellence within the real estate sector, backed by a legacy exceeding 125 years.

Role Overview

We are looking for an experienced Senior Manager to spearhead initiatives around customer centricity, enhancing customer satisfaction and fostering a culture focused on exceptional service across all departments.

Key Responsibilities

• Create and execute strategies that advance overall customer experience.
• Work closely with multiple teams to ensure unified service delivery.
• Evaluate customer feedback and analytics to pinpoint improvement opportunities.
• Lead, guide, and develop a team specializing in customer service.
• Track and present key customer satisfaction performance metrics.

Qualifications and Experience

• Bachelor's degree in Business Administration or a related discipline.
• Demonstrated managerial experience in customer-focused roles.
• Strong capabilities in leadership, communication, and problem-solving.
• Ability to excel in a dynamic, fast-moving environment.

Work Experience

6 to 8 years of relevant experience is required.

Benefits

• Comprehensive support for parents, including extended paid maternity and paternity leaves and flexible work arrangements.
• Inclusion of caregivers and young children in work travel scenarios for new mothers.
• Adoption leave with gender-neutral policies and paid leave options for primary caregivers.
• Commitment to non-discrimination and diversity, ensuring equal opportunities regardless of nationality, race, gender identity, sexual orientation, disability, age, or marital status.
• Gender-neutral anti-harassment policies and support for gender transition.
• Inclusive benefits for same-sex partners equivalent to married couples.
• Extensive health insurance plans, including accident coverage and top-ups for employees and their families.
• Trust-based sick leaves and mental health and wellness programs including counselling.
• Recognition platforms rewarding individual, team, and company achievements.
• Opportunities to earn based on performance.

Diversity and Inclusion

Godrej values and actively practices diversity as a core company philosophy, encouraging innovation and growth through inclusive workplaces. Discrimination in any form is strictly prohibited.