Senior Client Success Advisor

About the Company

We are a leading technology provider specializing in meetings, events, and hospitality. Since 1999, our solutions have empowered professionals across event planning, marketing, hospitality, and travel to create exceptional experiences and propel their success. As the largest event and hospitality tech company globally, we unite the entire event ecosystem to streamline workflows, foster collaboration, and deliver impactful results.

Role Overview

The Senior Client Success Advisor will be part of our agency partners team, focusing on supporting our partners and clients primarily in the North America region. The role revolves around ensuring successful use and adoption of our Goldcast platform to maximize client outcomes and business growth.

Key Responsibilities

• Manage a portfolio of small-to-mid sized accounts, guiding customers to achieve their event objectives and optimize platform value.
• Lead strategic engagements including business reviews, usage assessments, and check-ins to strengthen client retention.
• Identify opportunities for expanding product usage and upselling, collaborating closely with Account Management to drive revenue growth.
• Track and promote product adoption by monitoring usage trends and delivering training, resources, and recommendations.
• Respond promptly and professionally to customer inquiries, ensuring minimal disruption during events.
• Work cross-functionally with Sales, Product, and Marketing teams to integrate client feedback into product improvements and marketing strategies.
• Monitor key account health metrics including adoption, satisfaction, and renewal signals to proactively address risks and opportunities.
• Lead webinars, training sessions, and communications aimed at increasing customer engagement and awareness of new features.
• Serve as the customer liaison internally to advocate for enhanced user experiences on the Goldcast platform.

Qualifications and Skills

• At least 5 years’ experience in customer success, account management, or a related SaaS customer-facing function, ideally managing 50-70 active accounts simultaneously.
• A passion for customer success and building reliable, long-standing relationships.
• Proven ability to drive ARR growth and boost product adoption within established client accounts.
• Excellent communication skills, both verbal and written, with confidence engaging senior stakeholders.
• Analytical mindset comfortable with data interpretation related to product usage to support strategic decisions.
• Familiarity with SaaS platforms such as HubSpot, Salesforce, or Gainsight; quick learner of new technologies.
• Strong organizational skills and capable of prioritizing multiple projects simultaneously with minimal supervision.
• Collaborative team player contributing positively to cross-functional groups.
• Preferably knowledgeable about virtual and hybrid event strategies and event marketing best practices.

Work Environment

You will join a dynamic, fast-paced, and engaging workplace that prioritizes excellent customer service and continuous growth. We seek team members excited to contribute meaningfully to our expanding organization.

Eligibility

Open to any graduate meeting the experience criteria.

Salary and Location

Competitive annual compensation ranging from 1,000,000 to 1,500,000 INR. This is an on-site role based in Gurugram, India.

Additional Details

Applicants interested can contact HR representative Yashika directly via phone at 9810318650.