Scrum Master

Position overview

PNC is seeking a Scrum Master to join its Fraud Engineering organization in Pittsburgh, PA. This role requires weekly in-office presence. The opportunity is not offered in every geographic location.

At PNC, the team culture emphasizes inclusion, respect, and shared success. The organization focuses on delivering strong customer experiences while creating a workplace where employees can contribute meaningfully.

What you'll do

• Guide one to two Scrum teams in applying Agile values and practices across daily work.
• Run Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Coach the team on the Scrum framework and support consistent execution of Agile principles.
• Help ensure work is well-defined, prioritized, and aligned to sprint commitments and fraud technology goals.
• Identify and clear blockers, and escalate risks when needed to keep delivery on track.
• Shield the team from outside disruptions so focus stays on agreed priorities.
• Work with the Product Owner to keep backlog items ranked by business value and ready for the team.
• Monitor and share team progress with stakeholders to improve visibility.
• Track Agile indicators such as velocity, sprint progress, and burn-down to support decisions based on data.
• Strengthen quality by making sure acceptance criteria are clear and work meets the definition of done.
• Support governance, controls, and regulatory expectations tied to fraud engineering work.
• Look for ways to simplify processes, improve efficiency, and reduce friction in delivery.
• Partner with leadership to advance Agile maturity across teams and programs.

Core capabilities

• Ability to facilitate discussions and coach teams toward better self-organization.
• Strong blocker management and proactive issue resolution.
• Clear communication and collaboration across engineering, product, and other stakeholders.
• Commitment to continuous improvement through retrospectives and process refinement.

Qualifications

• A bachelor's degree is expected.
• At least 3 years of relevant direct industry experience is typically required.
• Comparable combinations of education, role-specific certifications, and experience, including military service, may be considered in place of a degree.
• No certification or license is specifically required.

Additional information

• PNC will not sponsor employment visas for this position and will not participate in STEM OPT for this role.
• The company is an in-office employer and expects employees to align with workplace requirements discussed with the recruiter and hiring manager.
• PNC employees are expected to stay customer-focused and to manage risk in line with the Enterprise Risk Management Framework.
• The role is subject to Section 19 of the Federal Deposit Insurance Act, and where applicable, SAFE Act and/or FINRA requirements related to certain criminal history restrictions.
• Reasonable accommodations are available for applicants and qualified individuals with disabilities.
• Equal employment opportunity is provided regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.
• California applicants are directed to the company’s privacy notice regarding use and disclosure of personal information in hiring.

Benefits

• Medical and prescription coverage, including a Health Savings Account option.
• Dental and vision coverage options.
• Life insurance for employees and eligible spouse/child coverage.
• Short- and long-term disability protection.
• 401(k) with company match, pension plan, and stock purchase plan.
• Dependent care reimbursement, backup child and elder care, and adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Paid leave and time off benefits may include maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days depending on career level and service.