Sales Team Lead

Job Overview

We are seeking a dedicated and customer-oriented Sales Team Lead to join the Stores team in Riyadh City. This role involves driving sales performance, leading a sales team, and ensuring an exceptional shopping experience for customers.

Key Responsibilities

• Boost sales results within the assigned section and meet designated key performance indicators while ensuring outstanding customer service.
• Lead and mentor the sales team to enhance their performance, engagement, and output.
• Oversee the implementation of visual merchandising, maintain pricing correctness, and ensure product availability.
• Keep a close watch over inventory accuracy, stock levels, and timely replenishment that support operational demands.
• Maintain excellent operational standards, including the store’s appearance, adherence to company policies, and standard operating procedures.
• Address customer concerns promptly and put into action initiatives aimed at boosting customer satisfaction.
• Encourage a secure and safe workplace by following safety guidelines, security protocols, and theft prevention measures.
• Assist in executing promotional activities and coordinate with store management to meet commercial goals.

Qualifications and Skills

• A bachelor’s degree in business administration or a related field is preferred; however, candidates with diplomas and relevant retail experience will be considered.
• Between two to five years of sales experience in retail, with at least one to two years in a supervisory or leadership position.
• Strong leadership capabilities with experience in coaching and motivating team members.
• Proven track record of meeting sales goals and managing KPIs to drive business success.
• Excellent communication and interpersonal abilities, fluent in both Arabic and English.
• Proficient in Microsoft Office (notably Excel) and point-of-sale (POS) systems.
• Willingness to work flexible shifts, including weekends and during busy periods.
• Effective problem-solving, organizational, and decision-making skills.
• Customer-centric attitude with the ability to professionally resolve customer issues.