Sales Support Representative – Email & Chat (Remote)

About the Role

TalentPop App seeks a motivated Sales Support Representative specializing in email and chat communication to represent the brand voice, address customer needs, and promote revenue growth. This fully remote position focuses exclusively on professional written interactions, with no phone calls involved.

Key Responsibilities

• Respond to customer inquiries through email and live chat channels.
• Resolve issues relating to products and orders quickly and accurately.
• Maintain excellent customer satisfaction metrics and ensure rapid problem resolution.
• Proactively identify signs of potential customer churn and implement retention measures.
• Spot opportunities for upselling and cross-selling throughout support engagements.
• Inform customers about premium services, add-ons, and additional product features.
• Effectively communicate the value and benefits of products to drive sales.
• Assist in meeting monthly goals for customer retention and revenue expansion.

Candidate Requirements

• Minimum of one year experience in Customer Support, Customer Success, or Inside Sales, preferably within SaaS or e-commerce sectors.
• Strong written English communication skills.
• Familiarity with CRM software such as HubSpot or Salesforce.
• Experience using support platforms like Zendesk, Intercom, or equivalents.
• Results-oriented approach focused on key performance indicators related to service quality and sales growth.
• Knowledge of e-commerce operations and online customer experience.

Compensation and Benefits

• Competitive base salary.
• Commission plans and bonuses based on performance.
• Fully permanent remote work arrangement.
• Health coverage via HMO or monthly health stipend.
• Paid time off for employees.
• Defined career advancement paths within Customer Success and Sales departments.

Technical Requirements

• A personal computer or laptop with at least an i5 processor or equivalent.
• Consistent wired internet connection with a minimum speed of 25 Mbps for both download and upload.
• A quiet, professional workspace conducive to written customer support activities.

Application Instructions

To ensure your application receives priority review, please select "Brand Concierge" as the position during your application and input the code BCS in the required field. Applications not following these instructions may not be considered.