Sales Development Representative

Company Overview

HireNext is a specialized service delivery partner tailored to Managed Service Providers (MSPs). Distinct from staffing agencies and consulting firms, HireNext integrates pre-vetted, MSP-experienced technical talent directly into client operations under a co-managed full-time employee (FTE) model designed specifically around MSP business needs, client service, and scaling strategies. Founded by a veteran with two decades in MSP industry leadership and co-managed delivery, HireNext addresses the common challenge MSPs face: securing dependable, MSP-trained technical professionals familiar with the culture and tools to deliver immediate results. As an early-stage, founder-led company poised for the AI-driven future of MSP services, HireNext offers foundational opportunities to those seeking growth and impact.

Position Summary

HireNext is seeking its inaugural Sales Development Manager, a role crafted beyond conventional SaaS sales scripts or simple list-dialing. This position requires deep understanding of how IT outsourcing and co-managed delivery models are positioned and sold in the US MSP market, capable of authentic and credible initial discussions with MSP owners regarding service delivery nuances. The role is India-based, focusing on outbound prospecting across US and Canadian MSP sectors. Collaborating closely with the CEO, the successful candidate will develop and launch the outbound sales engine from the ground up by defining messaging, account targeting, and pipeline qualification procedures. As the company's first point of contact for MSP prospects, this role demands expertise in US IT staffing or outsourcing sales to serve an underserved niche meaningfully.

Core Responsibilities

• Design and execute highly targeted outbound campaigns engaging MSP owners, Operations Directors, Service Managers, and VPs of Service Delivery within US, UK, and Australian MSP markets.
• Research, identify, and prioritize ideal customer profile (ICP) MSP accounts via platforms such as LinkedIn, IT Nation, CompTIA directories, MSPGeek, and event participant lists.
• Implement multi-channel outreach sequences incorporating email, phone calls, LinkedIn interactions, and community engagement to generate access to MSP decision-makers.
• Transform cold and warm leads into qualified discovery meetings for senior leadership.
• Lead initial exploratory calls to assess pain points related to service delivery inefficiencies, technical staffing shortages, co-managed workforce models, and capacity issues.
• Maintain comprehensive and precise records of prospect context including organizational structure, current tooling, and delivery models prior to escalation to the CEO to ensure transparency and smooth transition.
• Apply rigorous qualification and disqualification criteria to maintain pipeline integrity.
• Collect and report objection trends, competitor activities, and ICP insights to executive leadership weekly.
• Collaborate on refining outbound messaging, sequencing, and sales positioning as part of continuous playbook development.
• Serve as a knowledgeable and consistent presence in MSP communities such as HTG, ASCII, CompTIA, LinkedIn, and Reddit MSP forums.

Candidate Requirements

• Proven capabilities in inside sales and lead generation with a focus on pipeline building and opportunity qualification.
• Strong communication and sales acumen necessary for engaging prospects, conducting discovery discussions, and driving sales processes.
• Business development competencies to identify growth opportunities, develop relationships, and support strategic expansion.
• Experience in B2B technology sales or MSP-centric selling environments is advantageous.
• Proficient with CRM systems and sales engagement tools, demonstrating meticulous data entry and organizational skills.
• Ability and willingness to work onsite in the Mohali district and collaborate effectively with multi-disciplinary teams in a dynamic setting.
• Demonstrates resilience, goal-driven mindset, and eagerness to learn managed services and technical staffing domains.
• A bachelor's degree in Business, Marketing, or related fields is preferred; equivalent relevant experience will also be considered.