Relationship Manager - Private Banking

About the Role

As a Relationship Manager within the Private Banking Group at ICICI Bank, you will serve as a vital link between our banking solutions and a clientele that includes High Net Worth Individuals, Family Offices, and Institutions. This role demands a comprehensive, 360-degree approach to banking, emphasizing understanding client financial requirements to propose solutions spanning multiple asset classes and investment options. The guiding principle is to maintain fairness to both the customer and the bank in all transactions.

Key Responsibilities

• Deliver excellent customer service by engaging customers throughout their lifecycle and suggesting appropriate financial products tailored to their needs.
• Drive growth by expanding wallet share from current clients and acquiring new customers via offering comprehensive banking solutions.
• Champion integrated banking by collaborating with internal teams to ensure clients receive product offerings well-suited to their requirements.
• Focus on improving portfolio quality in line with the values of fairness to customers and the bank.
• Provide customized financial solutions as directed by branch policies and maintain branch infrastructure to ensure seamless availability of resources.
• Consistently offer products that align with the bank’s philosophy of balancing customer and bank needs.

Qualifications and Skills

• MBA/PGDM holders with a minimum of 2 years of experience in relationship management or business development; or graduates with 6 years’ experience in related roles.
• Ability and willingness to collaborate with various teams to enable on-ground support and service delivery.
• Capacity to create and execute broad sales and customer relationship strategies, including refining sales processes and organizational structure.
• Strong acumen in market analysis to understand industry trends, customer motives, and potential partnership opportunities.
• Excellent verbal and written communication capabilities.

About the Business Group

ICICI Bank’s Private Banking Group (PBG) specializes in delivering comprehensive investment services and banking solutions to high net worth individuals and family offices domestically and internationally. We focus on superior investment management combined with banking and allied banking group services. Extensive internal research informs a curated selection of products to help clients achieve their financial aims. Our team continuously reviews asset classes and market conditions to provide insightful advice, enabling Relationship Managers to tailor diverse investment portfolios per client requirements. We also offer advisory services in Trusts and Succession Planning, and our Family Office solutions aim to enhance governance in family enterprises. Collaborations with global providers allow us to craft bespoke financial solutions marrying our core expertise with world-class third-party capabilities.

Additional Information

At ICICI Bank, the philosophy is to approach banking as One Bank, One Team, covering customers’ entire banking needs beyond predefined roles or products. Employees are expected to be adaptable across roles and locations, acknowledging banking as an essential service. Role descriptions are directional and guide overall responsibility framework.