Relationship Manager

Company Overview

Ohmyhome is a comprehensive property technology platform based in Singapore, offering complete solutions for buying, selling, renting, renovating, and managing homes. Established in 2016, the platform has facilitated over 13,100 property transactions. It has the distinction of being the highest rated property transaction platform with more than 8,000 authentic reviews and an average rating of 4.9 out of 5 stars. In 2023, Ohmyhome became the first Singaporean and first women-founded proptech company to be publicly listed in the United States. The company fosters a warm, family-like culture driven by a clear vision, promoting significant growth prospects as it expands and develops new projects across the region.

Job Summary

The Relationship Manager serves as a crucial contributor to lead generation efforts, helping to create sales opportunities for Ohmyhome.

Key Responsibilities

• Assess and qualify potential customers and leads thoroughly to discover sales prospects.
• Engage actively with customers to secure appointments for the sales agents.
• Articulate the benefits of Ohmyhome's products and services to prospective home buyers and sellers.
• Initiate cross-selling and upselling strategies to enhance customer value.
• Manage inbound and outbound inquiries across various communication platforms including WhatsApp, SMS, proprietary messaging systems, and phone calls.
• Gather and communicate customer feedback to internal teams for service and product improvements.
• Schedule and arrange appointments for designated Real Estate Consultants to optimize sales opportunities.
• Effectively handle multiple concurrent communication threads on platforms like WhatsApp and internal systems.
• Maintain and regularly update customer data in the CRM system to ensure accuracy and completeness.
• Work collaboratively with team members to identify and implement process enhancements throughout the organization.
• Monitor performance dashboards and prepare regular operational and billing reports.
• Suggest and execute new process improvements, analytic solutions, and quantifiable key performance indicators to raise the standard of customer service and overall operations.
• Assist the Manager with daily operational tasks and perform other ad-hoc responsibilities as needed.

Required Competencies

• Fluent communication skills in spoken and written English to effectively interact with customers and internal teams.
• Proficiency with technology platforms such as Google Suite and HubSpot CRM for managing customer interactions and data.
• Ability to multitask efficiently in a dynamic environment while maintaining strong attention to detail and accuracy.
• A positive work attitude with capability to work independently and manage time effectively.
• A strong sense of ownership and commitment to completing tasks promptly and with high quality.
• Willingness to work in shifts, including weekends and holidays, totaling 5.5 working hours per shift.

Preferred Qualifications

• Previous experience in roles such as customer service, pre-sales, receptionist, bank teller, or tele-sales is advantageous but not essential.
• Interest in developing a career as a real estate professional is preferred but not required.
• Educational background preferably includes ITE NITEC/Higher NITEC or Diploma with a minimum of one year relevant experience; however, enthusiastic fresh graduates seeking to enter real estate or property technology are encouraged to apply.