QCommerce Account Manager

About Glovo and Role Overview

Glovo, part of the Delivery Hero Group and headquartered in Berlin, Germany, is a leading local delivery platform operating in around 65 countries. We aim to provide a fast, easy, and delightful delivery experience through our multi-category app that connects millions of users with more than 170,000 local businesses including restaurants, grocers, and retail stores across 1500 cities in 23 countries.

We are driven by strong culture, values, and a commitment to innovation and customer satisfaction, striving to build the largest marketplace in your city that enables access to anything within minutes.

Key Responsibilities

• Develop and maintain strong, proactive relationships with Glovo's Q-commerce partners, especially in retail and specialty sectors such as pharmacies, green grocers, butcheries, and liquor stores, ensuring active engagement and meeting their needs.
• Oversee partner business performance, analyze core KPIs through reports, and take necessary actions to achieve business objectives and company OKRs.
• Lead partner acquisition and relationship management in expansion cities like Mombasa, handling end-to-end responsibilities including P&L oversight.
• Travel to various cities to obtain partner feedback and facilitate improvements in product, marketing, and operational areas.
• Ensure partners' content quality is maintained to a high standard.
• Enhance Glovo’s in-store visibility via marketing activations with partners' offline stores.
• Improve revenue streams by renegotiating commissions and monetizing partner relationships effectively.
• Serve as the primary liaison between partners and Glovo’s internal departments to ensure seamless communication and support.

Qualifications and Skills

• Minimum of 2 years hands-on experience in sales, account management, or consulting roles.
• Strong commercial acumen and negotiation capabilities.
• Proficient analytical skills with a data-driven approach to identify and resolve underlying issues.
• Highly proactive, detail-oriented, organized, and driven to complete tasks effectively.
• Excellent verbal and written communication skills focused on building robust client relationships.
• Excellent interpersonal and influencing skills, coupled with empathy, inclusivity, and curiosity.
• Ability to thrive in a high-growth, fast-paced start-up environment.

Company Values and Diversity Commitment

Glovo embraces diversity and inclusion, encouraging candidates from all backgrounds to apply regardless of gender, ethnicity, abilities, age, or sexual orientation. We promote an environment where individuals can authentically express themselves and grow professionally.

Benefits and Perks

• Comprehensive private health insurance for employee well-being.
• Monthly Glovo credits for satisfying personal cravings.
• Discounted gym memberships to promote health and energy.
• Additional time off and flexibility to work from home two days per week plus up to three weeks of remote work anywhere annually.
• Access to online therapy and wellbeing support services.

Additional Information

Success at Glovo is measured by both results and adherence to leadership principles focusing on excellence, decision-making, and collaboration. We encourage applicants to share their pronouns during the application process to foster inclusion.