Product Operations Specialist

About Damoov

Damoov specializes in telematics software and APIs tailored for fleet operators, insurers, mobility providers, and tech firms. Their platform enables data collection on driving behavior, trip monitoring, safety enhancement, and seamless telematics integration with customer applications.

Role Overview

We seek a Product Operations Specialist to optimize Damoov's product planning, launches, and support functions. This role involves collaborating with Product, Engineering, Customer Success, Sales, Marketing, and Support teams to streamline product activities, maintain thorough documentation, refine internal workflows, and facilitate comprehensive information access for customer support. As our platform evolves, you will contribute significantly to structuring product operations.

Key Responsibilities

• Manage day-to-day functions of the Product team.
• Coordinate product launches ensuring readiness across internal departments.
• Maintain detailed product documents, release notes, and internal knowledge bases.
• Track product requests, gather feature feedback, and assist in prioritizing developments.
• Serve as liaison among Product, Engineering, Customer Success, Sales, and Marketing teams.
• Organize planning materials, schedule timelines, and document projects effectively.
• Monitor product usage and collect customer feedback and metrics to identify improvements.
• Support product testing, launch preparations, and checklist management.
• Enhance product workflows and operational procedures through documentation updates.
• Create reports and presentations that aid product planning and decision-making processes.

Candidate Requirements

• Background in product operations, project coordination, business operations, or product management.
• Strong skills in organization and project management.
• Excellent communication skills, both oral and written.
• Capability to coordinate across diverse teams and manage multiple priorities.
• Meticulous attention to maintaining accurate, up-to-date documentation.
• Proficiency with spreadsheets, documentation platforms, and reporting tools.
• Ability to spot and help implement process improvements.
• Interest in software products, SaaS, APIs, or technological platforms.

Preferred Qualifications

• Experience assisting Product or Engineering teams.
• Knowledge of product management tools like Jira, Linear, Notion, or equivalents.
• Experience in creating release notes, internal docs, or product communications.
• Understanding of software development cycles and product deployment processes.
• Previous roles within startups or expanding software enterprises.
• Familiarity with telematics, mobility tech, fleet management software, or APIs.

Offerings

• Chance to enhance operations in an expanding software platform.
• Collaborative environment interacting with multiple teams including Product, Engineering, Sales, Marketing, Customer Success, and Support.
• Dynamic and flexible workplace culture.
• Opportunities for professional growth within a technological organization.