Network Officer

Role Overview

Transport for NSW is seeking a dedicated Network Officer to join their team based in Parramatta, NSW. This permanent full-time position is integral to managing a vital road safety and enforcement camera network, delivering efficient operational support, and ensuring system reliability for community safety.

Primary Responsibilities

• Coordinate operational requests and provide expert assistance to both internal teams and external partners regarding camera system maintenance, site activities, access protocols, and enforcement operations.
• Monitor enforcement camera network performance including system health, connectivity, incident capture, time synchronization, and site availability to preemptively identify and resolve potential disruptions.
• Manage and update camera certification records accurately within the Camera Enforcement System to maintain compliance and support enforcement actions.
• Administer authorized vehicle registrations and carry out enforcement-related operational tasks in accordance with organizational procedures and policies.
• Maintain thorough operational documentation, reports, and handle correspondences while supporting stakeholders and service vendors for the seamless function of the camera network.

Candidate Profile

• Experience in customer service, administrative functions, or stakeholder support focused on achieving favorable customer experiences.
• Comfortable using technology and interpreting technical information without needing deep technical specialization.
• Proven ability to juggle multiple tasks efficiently in a dynamic and high-pressure environment, ensuring precision and detail orientation.
• Maintains composure and professionalism when managing a high volume of phone inquiries from various stakeholders and vendors.

Preferred Qualifications

• Certificate II in Information Technology.
• Experience working in call centers, especially handling technical support calls.

Working Conditions and Additional Details

This Grade 5 role offers a salary between $95,543 and $100,405 plus superannuation. The role employs a hybrid working model, requiring about 50% office attendance, ideally split between the Parramatta office and another TfNSW location. The position emphasizes contributing positively to community safety through effective network oversight and maintenance.

Transport for NSW values diversity and inclusion, offering support for Aboriginal people and individuals with disabilities throughout the recruitment process and employment.

Application deadline: 11:59 PM Thursday, 3 September 2026.