Manager, Payment Support Centre (PSC)

Job Overview

As a Manager in the Payment Support Centre at Maybank Singapore, you will oversee the prompt and precise handling of customer instructions and operational tasks for various business units including Global Banking, Mid-Corporate, and branch clientele. Your role ensures adherence to all internal policies, procedures, controls, and regulatory standards.

Key Responsibilities

• Manage and process customer directives received from business units efficiently.
• Collaborate closely with Relationship Managers, business units, and internal teams to ensure timely completion of customer requests.
• Track and address pending instructions, unresolved cases, and service-related concerns to guarantee resolution within agreed timelines.
• Ensure compliance with operational controls, reconciliation processes, and regulatory mandates.
• Contribute to the rollout of new products, system upgrades, and changes in operational procedures.
• Generate management reports, operational statistics, and update service performance.
• Demonstrate enthusiasm for technology adoption including automation, coding, data analytics, or AI to enhance operational efficiency and customer satisfaction.

Qualifications and Skills Required

• Possess at least a tertiary qualification in Banking, Finance, Business, or Accountancy, or have equivalent experience of 5 years in banking operations.
• Strong understanding of MAS 626 regulations and AML compliance, along with operational risk and control frameworks.
• Excellent communication and stakeholder management capabilities.
• Proficient analytical, problem-solving, and decision-making skills.
• Detail-oriented, precise, and capable of performing effectively under pressure.
• Leadership qualities to support and guide team members as necessary.