Kitchen Designer Supervisor

About Mitre 10

Mitre 10 is a well-established New Zealand home improvement retailer founded in June 1974, offering an extensive selection of household hardware, building supplies, and garden products.

Role Overview

Mitre 10 Mega Cambridge seeks a full-time Kitchen Designer and Sales Supervisor working 40 hours per week, Monday to Friday. This role inspires customers by blending stylish, functional, and budget-conscious interior solutions, guiding them throughout the project from initial concept right through to final delivery.

Primary Responsibilities

• Lead and support a small team to complete daily tasks, maintain excellent customer service, and ensure safe and organized operations within the kitchen design area.
• Coordinate projects by liaising with builders, suppliers, and subcontractors effectively.
• Communicate smoothly with team members, customers, architects, and designers to manage expectations and requirements.
• Delegate and prioritize daily tasks adjusting staffing to meet customer and trade flow efficiently.
• Coach and develop team members on customer service, product knowledge, and workplace safety, providing prompt feedback and recognition.
• Oversee team performance in sales, services, and kitchen designs with focus on meeting targets.
• Monitor and review team workflow and output daily and weekly to ensure deadlines and quality standards are met.
• Conduct peer reviews to ensure accuracy and adherence to customer specifications.
• Enhance team skills related to producing precise kitchen design plans and specifications.
• Enforce store policies, procedures, and safety standards within the team’s operational area, addressing issues proactively and escalating risks when necessary.
• Facilitate onboarding and training for new staff members.
• Manage customer escalations within authority limits and escalate complex issues properly.
• Understand and assess customer requirements and space constraints, proposing functional and aesthetic layout solutions.
• Organize site measurements and comply with customer and site-specific safety regulations, including inductions and PPE requirements during home and site visits.
• Order specialized products, track supplier progress, keep customers updated, and handle adjustments as required.
• Coordinate with installers, contractors, and internal teams to ensure smooth project delivery and problem resolution.
• Maintain comprehensive knowledge of product ranges, finishes, building standards, and design trends.
  

Essential Core Competencies

• Experience leading and motivating small teams with clear goals and follow-through.
• Strong practical problem-solving capabilities and sound judgement under various situations.
• Effective and confident communication skills, including conflict de-escalation.
• Excellent organizational skills, time management, and a sense of personal accountability.
• Customer engagement skills involving attentive listening, clarifying needs, and offering tailored recommendations.
• Design thinking blended with practical solutions for interior layouts.
• High attention to detail and responsibility for accurate completion from quoting through to delivery.

Technical Expertise Required

• Proficiency with retail store systems such as POS, inventory management, labeling, task organization, and staff rostering.
• Over 10 years’ professional experience utilizing 3D and CAD software for kitchen design.
• Basic competency in interpreting reports, KPIs, and checklists.
• Accuracy in numerical tasks and maintaining thorough records.
• Familiarity with incident and hazard reporting protocols.
• Competence or willingness to learn planning and design software and tools.
• Comprehensive product knowledge including fixtures, fittings, waterproofing, and ventilation elements.
• Ability to read and interpret technical drawings, plans, and measurements to facilitate quoting and ordering workflows.
• Awareness of New Zealand consumer law relevant to sales dealings.