Junior Salesforce Support Agent

About Checkout.com

Checkout.com is the payment technology platform trusted by leading global companies such as eBay, Spotify, Klarna, Uber, and Sony. Our platform processes over 10 billion transactions annually for more than one billion shoppers worldwide. We empower businesses to deliver seamless digital payment experiences at scale. With headquarters in London and offices across six continents, we are pioneering the future of fintech.

Role Overview

We are seeking a motivated and detail-focused Junior Salesforce Support Agent to join our Mauritius team. This position plays a key role in providing seamless support for our internal users on the Salesforce platform. Ideal candidates will have foundational Salesforce knowledge, strong communication skills, and a passion for continuous learning in a fast-moving environment.

Key Responsibilities

• Deliver first-line functional and technical assistance to internal users addressing their Salesforce queries.
• Diagnose and resolve issues related to Salesforce features, data, and integrations.
• Track support cases using the case management system to ensure prompt, effective solutions.
• Help prepare and update documentation covering Salesforce workflows and support protocols.
• Work closely with senior agents and developers to escalate and address complex problems.
• Conduct introductory training sessions on Salesforce capabilities for users.
• Participate in testing new Salesforce updates and enhancements before release.
• Engage actively in team meetings to share insights and contribute.

Candidate Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• Basic familiarity with Salesforce platform and CRM principles.
• Between 1-2 years of practical experience working with Salesforce.
• Strong analytical thinking and problem-solving abilities.
• Effective communication and interpersonal skills.
• Capable of working autonomously and collaboratively within teams.
• Quick to acquire knowledge of new technologies.
• Salesforce certifications such as Administrator or App Builder are advantageous.

Additional Details

Checkout.com fosters an inclusive work culture where all individuals are empowered to excel through ownership, minimized obstacles, and impactful work from the start. We move quickly, embrace meaningful challenges, and recognize contributions. Our team supports each other wholeheartedly to succeed regardless of personal background or identity.

We strive to make our hiring process accessible—please communicate any accommodations you might need.

Our work model promotes flexibility with a hybrid arrangement including three office days weekly to enhance collaboration.