Junior IT-Supporter (m/w/d) - 1st/2nd Level

About the Team

Our IT department comprises a close-knit five-person in-house team collaborating closely with an external IT service provider. Despite the diverse and extensive tasks, we prioritize a friendly and collegial work atmosphere, both internally and externally. Respect and trust form the cornerstone of our cooperation. Together, we enjoy brainstorming, rethinking, implementing, and optimizing IT solutions. We are passionate observers and adopters of innovations in the IT landscape.

Key Responsibilities

• Provide IT support by maintaining IT infrastructure through first and second-level support acting as the main point of contact for colleagues and departments regarding all IT-related issues at the site
• Offer technical support covering Microsoft client systems, telecommunications, printers, and PCs
• Manage tickets by receiving, categorizing, and independently resolving incident and request tickets related to hardware and software
• Maintain documentation by updating the ticketing system and creating technical documents and user manuals
• Handle hardware lifecycle activities, including installation, setup, dismantling of workstations, preparation and installation of hardware/client systems, and managing IT assets (issuance and return)
• Manage inventory by ordering hardware, overseeing warehouse stock, material control, and coordinating disposal processes
• Conduct maintenance and inspections alongside departments and assist technicians with maintenance tasks

Qualifications

• Preferably completed vocational or school education, or alternatively retraining as an IT specialist in system integration or a comparable qualification
• Initial experience in IT support or IT service roles
• Knowledge of IT infrastructure, hardware components, and Microsoft software
• Strong team skills, effective communication, conscientiousness, ability to work in a structured and independent manner, with a pronounced customer service and consultation orientation
• Willingness to work on-site as a contact person for colleagues on IT topics

Benefits

• Ongoing personal development supported through targeted training programs
• Flexible working hours supported by a flextime model to promote work-life balance
• Flat hierarchies fostering a collegial environment and a culture of open knowledge sharing, enhanced by social events
• Located at the beautiful Lake Constance region, with financial assistance available for relocation nearby
• Comprehensive additional perks including employee benefits like JobRad bicycle leasing, EGYM Wellpass health program, company pension plans, lifetime working accounts, capital-forming benefits, and subsidies for commuting, cafeteria, and childcare