IT Supporter

Overview

This role is situated at Satair, focusing on delivering IT support and ensuring the stability and efficiency of the IT environment. The position involves incident management, infrastructure assistance, asset procurement, and collaboration with various service desks within the broader Airbus organization.

Key Responsibilities

• Provide support and resolution for IT incidents and service requests faced by colleagues.
• Lead coordination and communication during major incidents, ensuring timely resolution and information sharing internally and externally.
• Assist the Infrastructure & Operations team with hands-on tasks as needed.
• Manage equipment procurement and maintain asset records according to company procedures.
• Conduct Identity and Access Management activities carefully and accurately.
• Create and maintain knowledge articles to share expertise and solutions.
• Collaborate closely with different Airbus service desks to ensure aligned IT support.
• Ensure prompt technical problem resolution to maintain user productivity.
• Maintain a stable, secure, and supported PC environment for users.
• Oversee client software versions and compositions using official management tools.
• Monitor automatic jobs for issues and take action by resolving or escalating them.
• Keep track of hardware and external interfaces, addressing any operational concerns.
• Ensure valid licensing for all utilized software within the organization.
• Manage printers and peripheral equipment setup and support.
• Administer PC security, including virus protection, disk encryption, and access control measures.
• Maintain up-to-date hardware and software asset registers and manage the PC pool and lending equipment.
• Participate actively in regional IT initiatives driven by central IT.
• Assist in troubleshooting central IS/IT solutions and provide staff guidance on system use.
• Prepare and update technical documentation and operational procedures.
• Engage in IT projects and contribute to service improvements and solution stability.

Qualifications and Skills

• Bachelor's degree or at least one year of IT support experience.
• ITIL Foundation certification.
• Strong written communication skills, demonstrating clear and organized documentation abilities.
• Comprehensive understanding of hardware, software, networks, and communication technologies.
• Knowledge or experience with network protocols like DHCP and DNS.
• Familiarity with printer troubleshooting and print management.
• Experience in IT Asset Lifecycle Management, including Configuration Management Database (CMDB) usage.
• Proficient in writing documentation such as knowledge articles.

Additional Information

The role demands adherence to compliance standards and acting with integrity to uphold company reputation and growth. Satair and Airbus promote workforce diversity and inclusiveness, valuing applications regardless of social or cultural background, age, gender, disability, sexual orientation, or religious beliefs. Recruitment processes are free from monetary transactions, and any impersonation requesting money should be reported internally.

The company supports flexible working arrangements to enhance collaboration and innovation where feasible.