IT Support Engineer

Overview

We are seeking a skilled IT Support Engineer to join our team based in Dublin City Centre. This position involves providing comprehensive hands-on support for desktop systems, infrastructure, and end-user requirements. The role is initially offered as a 6-month contract with day rate compensation and strong potential for permanent employment or contract extension. Please note that sponsorship is not available for this position, so applicants must be authorized to work in Ireland full time.

Key Responsibilities

• Deliver both onsite and remote support for desktop and laptop computers, printers, mobile devices, and various business software applications.
• Manage and support platforms including Windows 10 and 11, Microsoft 365 suite, Exchange Online, SharePoint, OneDrive, and Active Directory environments.
• Identify and resolve network-related issues affecting connectivity, DNS, DHCP, VPNs, and overall performance.
• Use an ITIL-based ticket system to log, track, and troubleshoot incidents and service requests efficiently.
• Support Windows Server systems and contribute to IT asset management activities.
• Escalate complex technical problems appropriately while maintaining clear and detailed documentation for support tasks.
• Occasionally provide support outside regular business hours when required.

Required Qualifications and Experience

• Proven experience delivering Level 1 and Level 2 desktop support services.
• Competent in administration of Microsoft 365 and Active Directory.
• Experience supporting Windows 10/11 and Windows Server platforms.
• Strong troubleshooting skills for network issues including connectivity, DNS, DHCP, and VPN.
• Familiar with supporting laptops, printers, as well as iOS and Android mobile devices.
• Experience using IT service desk or ticketing tools to manage support processes.
• Excellent communication and customer service aptitude coupled with problem-solving capabilities.

Additional Assets

• Knowledge of PowerShell scripting language.
• Experience with Citrix or Windows Terminal Services.
• Familiarity with Microsoft SQL or T-SQL database languages.
• Advanced proficiency in Windows Server technologies.

Terms and Conditions

• Role is fully onsite at Dublin City Centre, requiring five working days each week.
• Contract duration is initially six months, compensated at a daily rate of 250 euros.
• Sponsorship is not offered; candidates must have full-time work eligibility in Ireland.