International BPO Executive

Role Overview

We are seeking a skilled and customer-oriented International BPO Executive to be part of our voice process team. The candidate should have a minimum of two years' experience in an international BPO setting, strong communication abilities, and a dedication to providing superior customer service while achieving performance benchmarks.

Key Duties

• Manage inbound and outbound telephone calls from international clients.
• Address customer inquiries and offer precise information professionally.
• Provide outstanding customer service while meeting quality and productivity standards.
• Keep detailed records of customer interactions within the CRM system.
• Refer complex issues to senior management when necessary.
• Assist team leaders in reaching process objectives and service levels.
• Ensure adherence to company policies and client specifications.
• Collaborate effectively with colleagues to enhance customer satisfaction.

Candidate Requirements

• Graduation degree required.
• At least two years of experience in international BPO operations.
• Intermediate proficiency in English.
• Preferred background in BPO or call center environments.

Technical and Interpersonal Skills

• Experience in International BPO operations.
• Knowledge of voice process handling.
• Customer service expertise.
• Ability to coordinate and lead teams.
• Strong communication and active listening skills.
• Problem-solving aptitude.
• Proficiency with CRM software and computers.

Work Details

• Full-time night shift role.
• Monthly fixed salary between ₹15,000 and ₹20,000, with additional performance incentives up to ₹7,000, totaling ₹15,000 to ₹27,000 per month.

Benefits

• Overtime remuneration.
• Provident Fund (PF) contributions.
• Laptop provided for work.
• Employees' State Insurance (ESI).
• Five working days per week.
• Performance-based incentives.
• Opportunities for professional growth.
• Supportive and professional workplace environment.