Internal Sales Support

About Arc

Arc is a premier UK-based IT Managed Services Provider delivering reliable and innovative IT solutions across diverse sectors. Our offerings include IT support, hybrid cloud service, cybersecurity, infrastructure oversight, PowerApps, and AI technologies. Our team is committed to excellent customer service and technical proficiency to empower business success.

Role Summary

The Internal Sales Support position focuses on ensuring the seamless operation of our sales processes. The individual in this role provides vital administrative and process assistance to the sales team, guaranteeing timely and precise handling of quotations, orders, and CRM records. This support allows account managers and sales personnel to dedicate their efforts towards client relations, opportunity development, and revenue enhancement. It is important to note that this role does not involve managing personal customer accounts but assists multiple account managers collectively.

Main Responsibilities

• Accurately process customer orders, quotations, and contract renewals within specified deadlines.
• Create and format professional proposals, quotes, and sales-related documents ensuring consistency and quality.
• Organize sales meetings by managing scheduling, preparing agendas, and recording minutes when necessary.
• Compile and provide routine sales reports and pipeline status updates for leadership review.
• Maintain precise and current CRM/PSA entries documenting customer engagements, orders, and account specifics.
• Audit CRM data quality, identifying and reporting discrepancies to relevant account managers.
• Monitor contract expiration and service timelines to alert account managers about upcoming renewals promptly.
• Act as a point of contact for administrative queries pertaining to orders, quotes, and CRM information.
• Assist account managers with daily administrative responsibilities, enabling them to focus on client-facing tasks.
• Handle standard customer inquiries appropriately, escalating complex matters requiring commercial judgment to account managers.
• Collaborate with cross-departmental teams, including technical, finance, and operations, to facilitate smooth order and quote processing and ensure efficient information exchange across systems.
• Support the transition of new orders to delivery teams, ensuring comprehensive and accurate handover documentation.

Required Skills and Experience

• Previous experience in sales support, sales administration, or customer service, preferably in IT or Managed Services Provider (MSP) environments.
• Excellent organizational skills with a strong focus on detail and accuracy.
• Effective written and verbal communication abilities.
• Capacity to juggle multiple priorities in a fast-moving workplace.
• Proficiency with Microsoft Office Suite, especially Excel and Outlook.
• Proactive and process-oriented mindset with a genuine interest in fostering business growth.

Preferred Qualifications

• Experience within the IT or technology sectors.
• Familiarity with IT services, cloud technologies, or cybersecurity concepts.
• Knowledge of PSA or CRM tools common in MSPs, such as Autotask or HubSpot.

Key Competencies

• Strong attention to detail and commitment to accuracy.
• Effective time management and organizational skills.
• Good communication and collaborative stakeholder engagement.
• Adaptability with the ability to prioritize effectively.
• A focus on customer-oriented service.

Benefits and Inclusion

• A vibrant and supportive workplace culture.
• Career advancement opportunities within the organization.
• Ongoing access to professional development and training.
• Competitive remuneration package.

Diversity & Eligibility

Arc celebrates diversity in backgrounds and perspectives, believing it strengthens our workforce. Individuals are encouraged to apply even if their experience does not perfectly align with the role, as suitable positions may exist. We are an equal opportunity employer and prohibit discrimination based on race, religion, gender, age, and other protected characteristics. Applicants must have legal right to work in the UK; sponsorship is not available currently. We offer reasonable adjustments for candidates with disabilities upon request.